Cargo Operations Supervisor

Qatar Airways; Województwo mazowieckie; On-site; PLN 120,000 - 180,000; Full time

Job summary

Qatar Airways in Warsaw invites a Cargo Operations Supervisor to join our expanding team. You will oversee cargo operations, coordinate with GHA and staff, ensure compliance with IATA and local regulations, and drive efficient, safe handling of inbound and outbound cargo.

Key responsibilities include rostering staff, optimizing capacity for revenue, resolving customer issues, and maintaining accurate cargo reporting. Polish and English language proficiency is essential for daily operations.

Qualifications

• Understanding of cargo procedures, acceptance, office, warehouse and ramp operations.
• IATA recognized dangerous goods knowledge.
• Strong leadership and people management abilities.
• Sound decision-making under pressure and problem solving.
• Ramp-handling and load control of all aircraft types.
• Fluent in Polish and English, both verbal and written.
• Experience loading cargo freighters and using IT tools (Word/Excel/Outlook).

Responsibilities

• Ensure safety measures by operations staff and GHA.
• Optimize capacity use to maximize revenue with on-time freighter performance.
• Handle customer requests professionally and resolve issues to reduce complaints.
• Prepare staff rosters and brief on changes in QR products and services.
• Support Sales with up-to-date operational information in systems.
• Coordinate with Ground Handling Agents and HQ Cargo for quality service.

Skills

Cargo procedures

IATA dangerous goods

Leadership

Decision making

Ramp handling & load control

Polish & English language

Cargo loading

IT proficiency

Job description

Description

As the business expands, we are pleased to announce an incredibly exciting opportunity to join our Cargo Operations Team in Warsaw, Poland as a Cargo Operations Supervisor.

General Information

Ref # 238237

Location: Poland-Warsaw

Job family: Cargo & Airport Operations

Closing Date: 2026-11-05

You will be responsible for facilitating smooth cargo operations at the region through close coordination with the GHA’s and staff within the stations. Continuously monitor and develop adherence to regulations outlined by local authorities and regulatory bodies, and ensure strict compliance to IATA regulations for effective movement of inbound and outbound cargo whilst reducing operational costs involved.

The Role Includes

• Ensure all safety measures are taken by operations staff as well as GHA
• Ensure all staff adheres to optimal use of capacity to maximize revenue whenever possible with on time performance for freighters.
• Handle customer requirement/request professionally on a daily basis. Assist staff and customers to resolve difficult issues /problems. Reduce customer complaints.
• Prepare staff roster to ensure proper distribution of manpower and brief staff with relevant changes in the industry and QR products/ services.
• Support Sales to keep systems updates with operational information
• Prepare Cargo report when required by Management
• Liaising with local Ground Handling Agents and with Head Office Cargo Department to ensure/enhance a high quality customer service provided in sales & operational areas.
• Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearance, liaise with HQ DOH and/or origin stations for necessary support.
• Flight planning with maximum utilization of the flight capacity, control and operation export & import. Maintain a close coordination between QR Space Control and customers by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on a/c.
• Weekly, monthly or whenever deemed necessary services reports including preparation system accounting updates on every flight departure.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualification

• Understanding of Cargo Procedures / Acceptance / office / warehouse / ramp / People Management
• IATA recognized dangerous goods
• Leadership skills
• Decision-making
• Ramp-handling and Load Control of all types of aircraft
• Knowledge of both verbal and written Polish and English
• Loading of cargo freighters
• IT Proficiency – Word / Excel / Outlook

Valid work authorization for Poland required.