Global Operations Associate

Flexport; Warszawa; On-site; PLN 170,794 - 256,191; Full time

Job summary

A leading logistics company seeks an Operations Associate to join their European team and support their expansion into Poland. This role involves ensuring high operational standards, managing shipments, and improving processes for efficiency. The ideal candidate will hold a degree in Logistics or Business, have 1-2 years of experience in logistics, and be fluent in English and Polish. Candidates should be ready for a short-term relocation to Hamburg before settling in Warsaw and demonstrate a proactive, client-focused approach.

Qualifications

• 1-2 years of experience in freight forwarding, logistics, or ocean freight operations.
• Knowledge of local Port/Terminal software systems is preferred.
• Ability to adapt to new technology in a fast-paced environment.

Responsibilities

• Ensure shipments move on-time and handle exceptions appropriately.
• Support the manager in improving team performance and data quality.
• Follow standard operating procedures and improve operational infrastructure.

Skills

Fluent in English

Fluent in Polish

Effective time management

Problem-solving capabilities

Teamwork and relationship building

Client-service mindset

Education

BA/BS degree in Logistics, Supply Chain, or Business

Tools

Local Port / Terminal software systems

Job description

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Location

• Remote and/or a possible short‑term relocation to Hamburg (business dependent) in the first 4‑6 months, after which permanent relocation to Warsaw.

The Opportunity

We’re looking for a highly capable Operations Associate to join the European Operations team and support the expansion of Flexport into Poland. Spend the first 4‑6 months embedded in our DACH HQ in Hamburg to master the Flexport operating processes, systems and software and support our growth in Poland by driving operational quality and best‑in‑class customer service.

You will:

• Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on‑time and exceptions are handled appropriately. In addition, supporting your team in mid to high escalations, high complexity movements, delicate communication, and other tactical touch points.
• Support the manager in guiding the team to improve and deliver great performance, including data quality and shipment milestone timeliness; at the same time ensure your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) and support in building scalable operational infrastructure and procedures to ensure the delivery of the highest levels of efficiency and productivity for your customers. Continuously look for opportunities to improve them and take action on the improvements.
• Personally represent Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities.
• Act as the primary point of contact for internal and external escalations, making sure to solve client issues quickly and ensure smooth operations at origin/destination and escalating issues as needed. Always act in the best interest of the company by avoiding leakages and ensuring cost‑conscious behavior.

Overall, your team will:

• Seamlessly coordinate day‑to‑day logistics operations with internal and external partners such as steamship lines, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, and trucking.
• Execute the end‑to‑end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).

You have:

• Successfully completed a BA/BS degree in Logistics, Supply Chain, Business or a high‑level vocational qualification equivalent.
• 1‑2 years of experience in freight forwarding, logistics / supply chain, and/or ocean freight operations (multimodal operations experience is a plus) in Poland.
• Knowledge and understanding of local Port / Terminal software systems.
• Fluent in English and Polish (other European languages are a plus).
• Able to adapt to new technology and thrive in a fast‑paced environment.
• Effective time management. Able to properly prioritize and manage a large volume of tasks and commitments.
• Hands‑on, process‑oriented, structured thinking with strong problem‑solving capabilities.
• Excellent communication, interpersonal and organizational skills.
• Ability to effectively build feedback loops within the team, for a product or service.
• Teamwork and relationship building.
• A client‑service mindset; obsessed with client satisfaction and striving to investigate and troubleshoot the client’s problem.
• Designing and optimizing processes.
• Problem‑solving capabilities: building consensus among people with differing opinions.
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport, as we operate in a heavily regulated industry.
• Willing to travel regularly and/or a possible short‑term relocation to Hamburg, Germany (business dependent) in the first 4‑6 months, after which permanent relocation to Poland.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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