Business Analyst SharePoint/ServiceNow (EU Public)

Britenet; Warszawa; Hybrid; PLN 120,000 - 200,000; Full time

Benefits offered by this job

Hybrid work model

Office in Warsaw

Job summary

Britenet in Poland is seeking a Senior Business Analyst to join a Frontex-related project focused on development, consulting and support of IT systems. The role combines rigorous analysis, requirements management and cross‑functional collaboration.

The candidate will model value chains and processes, elicit needs and help define solutions, while coaching Frontex staff on upcoming changes. Hybrid work with monthly office presence in Warsaw.

Qualifications

• ERP deployment project experience lasting more than 1 year with budget above €1 million.
• Experience analysing business processes in Logistics, Warehouse Management, Asset Management, Fleet Management, Financial Management, Legal, HR, Project Management.
• Experience with Microsoft technologies: SharePoint 2019, SharePoint Subscription Edition, SharePoint Online, Power Automate, Power Apps, Dataverse.
• Experience with ServiceNow platform including EAM, SPM, CSM in on-prem and cloud environments.

Responsibilities

• Models and documents value chain/streams, business processes, roles, capabilities and data.
• Elicits and analyses business needs, requirements and user stories.
• Supports business experts and product owners during definition of requirements and software development.
• Maintains and tracks requirements/user stories in systems lifecycle.
• Transfers business, users and technical needs into business requirements specification.
• Supports identification of options for potential solutions.
• Supports preparation of business cases and feasibility studies.
• Contributes to systems design, testing, quality assurance, change management.
• Responsible for designing, validating, and testing business processes for achieving business process excellence.
• Collaborates with owners of end-to-end processes to continually seek process improvements.

Skills

Business Analysis

ERP deployment

Requirements gathering

Process modelling

Education

Bachelor's degree

Tools

SharePoint 2019

SharePoint Subscription Edition

SharePoint Online

Power Automate

Power Apps

Dataverse

ServiceNow

Enterprise Asset Management

Strategic Portfolio Management

Customer Service Management

Job description

Join an innovative environment and turn ambitious ideas into reality together with Britenet. We are a European IT company with strong Polish roots, already trusted by more than 200 business partners from all over the world.

This time you have the chance to be part of a project related to the development, consulting and support of IT systems for Frontex. The European Border and Coast Guard Agency supports EU Member States and Schengen-associated countries in the management of the EU's external borders and the fight against cross-border crime.

Work Model: Hybrid (5 days per month from the office in Warsaw)

• Minimum 5 years of relevant IT professional experience
• Minimum 3 years of project experience relevant to the profile or in a similar role
• Higher vocational education (minimum Bachelor's degree)
• Holds at least one of the following certifications:

• Certification of Capability in Business Analysis™ (CCBA) or equivalent
• Certified UML Professional certificate at foundation level or BPM 2 fundamental level or equivalent

Specific requirements (must have):

• Experience as a Business Analyst in at least one large-scale ERP deployment project lasting more than one year and with a budget exceeding €1 million
• Experience in analysing business processes within the following domains: Logistics; Warehouse Management; Asset Management; Fleet Management; Financial Management; Legal; HR; Project Management
• Experience in business analysis involving Microsoft technologies, including: SharePoint 2019; SharePoint Subscription Edition; SharePoint Online; Microsoft Power Automate; Power Apps, Dataverse
• Experience in business analysis involving the ServiceNow platform, including custom applications and standard ServiceNow modules in both on-premises and cloud environments, particularly: Enterprise Asset Management (EAM); Strategic Portfolio Management (SPM); Customer Service Management (CSM)

Main responsibilities

• Models and documents value chain/streams, business processes, roles, capabilities and data
• Elicits and analyses business needs, requirements and user stories
• Supports business experts and product owners during definition of requirements and software development
• Maintains and tracks requirements/user stories in systems lifecycle
• Transfers business, users and technical needs into business requirements specification
• Supports identification of options for potential solutions
• Supports preparation of business cases and feasibility studies
• Contributes to systems design, testing, quality assurance, change management
• Responsible for designing, validating, and testing business processes for achieving business process excellence
• Responsible for taking a holistic approach in the planning and managing of a programmes for continuous improvements of business processes
• Responsible for coaching Frontex staff on upcoming changes, ensuring that a plan is in place to teach new skills and/or process changes
• Collaborates with owners of end-to-end processes to continually seek out process improvements
• Identifies opportunities for business process improvement leading to improved customer service, lower costs, or higher revenue (effectiveness and efficiency gains)
• Communicates project objectives, business case, requirements, and scope to all stakeholders, in order to better provide rapid responses to business needs
• Quantitatively analyses business processes, performing cost-benefit and what-if analysis
• Implements performance monitoring systems for business processes
• Supports business users in developing strategic and tactical plans (e.g. sector strategies, implementation plans etc.)
• Supports definition of transition roadmaps for business architectures