Process Business Analyst

eTeam, Inc.; Polska; Remote; PLN 50,000 - 70,000; Full time

Job summary

A leading consultancy firm is looking for a Process Business Analyst to work remotely. The role involves facilitating workshops, documenting business requirements, and supporting project managers. Candidates should have a Bachelor's degree, experience in financial services, and strong communication skills. This position is offered on an 18-month contract basis with a possibility of extension.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in financial services, preferably in the insurance industry.
• Strong interpersonal and communication skills essential.

Responsibilities

• Elicit, analyze, and document business requirements for processes.
• Work with stakeholders to ensure understanding of proposed solutions.
• Facilitate workshops and conduct detailed analysis across business areas.

Skills

Communication skills

Interpersonal skills

Process modeling

IT literacy

Attention to detail

Education

Bachelor's degree or equivalent experience

Tools

Microsoft PowerPoint

Microsoft Excel

Visio

Microsoft Project

Job description

Process Business Analyst

Location: Poland (Remote based)

Contract: 18 months with possibility of extension

Job Summary

This role is to work as a liaison among stakeholders and SMEs to elicit, analyse, communicate and validate requirements for changes to business processes, policies and information systems. Summarises large amounts of information to understand and document business problems and opportunities in the context of the requirements, and recommends solutions that enable the organisation to achieve its goals. Works with teams to help them understand and implement the solutions agreed in the business case document. Supports the project and programme managers.

Responsibilities

Analysis

• Understands the factors and requirements that drive the business' goals, objectives and work practices
• Conducts detailed analysis across the business areas
• Facilitates workshops
• Works with stakeholders to identify business impacts and / or issues and to ensure understanding and support for proposed solutions
• Documents and presents data / process flows / diagrams, analyses and suggests improvements
• Documents business requirements, prepares feasibility studies, and facilitates business process re-engineering and solution design as per prescribed templates and technology specifications

Process Analysis & Design

• Impact assessment of current business process vs. global standard processes
• Impact assessment of current business process vs. new technology functionality
• Assess global technology solution against local business requirements including processes and regulation
• Identify and design process changes required to align to global standard processes & technology
• Design updated detailed business processes incorporating new technology and defined global processes
• Develop / Update process documentation incl. process maps and SOPs
• Process and task management / workflow design

Organisational Analysis & Design

• Identify business and technology roles impacted by process / technology changes
• Define user access control requirements
• Identify and define required organisational / role changes required to adopt new processes / technology

Technology Configuration Requirements

• Define and document configuration requirements
• Highlight and define any customisation requirement and raise through pre-defined global process
• Capture current / future-state volumetrics (users, policies, transactions, etc.) for non-functional requirements

Adoption Monitoring & Transition to BAU

• Define BAU adoption MI and KPIs requirements
• Update in-country joiners/leavers process with new systems
• Develop collateral supporting local configuration and customisation built for the country

Data Requirements

• Define approach to assess client and carrier data quality
• Complete data quality assessment
• Document data items that require remediation
• Agree approach and plan to remediate data quality items
• Assessment and confirmation default backload scope applicable for country
• Model and confirm any change to volumetrics based on country implementation

Qualifications

• Bachelor's degree or equivalent experience

Knowledge, Skills, Experience

• Experience of working within financial services (insurance industry preferable)
• Experience of working in a technology implementation as a Business Analyst deriving configuration type specifications
• Strong interpersonal and communication skills.
• Cultural awareness and able to adapt style and approach to the country they are working in
• Numerate and IT literate and a proficient user of Microsoft Office tools specifically: PowerPoint and Excel
• Experience of Process modelling tools (e.g. Visio) and any resource or financial planning tools
• Useful to have experience of: project management tools (e.g. Microsoft Project)
• Experience in documenting and presenting process flows / diagrams
• Understanding of organisation structure, functional interaction and roles and responsibilities
• Understanding and experience of the full project lifecycle
• Business Process Mapping / Modelling
• Business Requirements Definition & Management
• Systems Analysis - Reconciling Business Requirements with System Capabilities
• Functional Testing Design and Execution (configuration validation)
• Stakeholder Relationship Management, asking for support when necessary
• Fact finding, discussions with SMEs & regular playbacks with Business SMEs of template changes made
• Facilitate checkpoint and Show & Tell meetings wherever necessary and take ownership of ensuring open items are followed through until closure
• Attention to detail