Bilingual Tech Support Engineer – Industrial Automation

Cognex Corporation; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Cognex Corporation in Wroclaw is seeking a Customer Support Engineer to deliver expert remote technical support to English and German-speaking Cognex customers across Europe. The role is hybrid (3 days in the office, 2 days remote) and involves collaborating with a distributed team to ensure timely resolutions and high customer satisfaction.

You will troubleshoot technical issues, document cases, and stay current with Cognex technologies through ongoing training.

Qualifications

• Bachelor’s or Master’s degree in Engineering or related field.
• 2–6 years in technical support or customer-facing engineering role.
• Fluent in English and German (spoken and written).
• Ability to work in cross-border international teams.

Responsibilities

• Serve as front-line technical support for Cognex products.
• Understand issues, ask diagnostic questions, assess severity.
• Troubleshoot, reproduce issues, identify root causes, provide solutions.
• Maintain high customer satisfaction through professional interactions.
• Document cases in CRM and contribute to knowledge base.
• Collaborate with global teams to improve support.

Skills

Troubleshooting

Industrial automation

Networking protocols

Technical communication

Customer-focused

Education

Engineering degree

Job description

Cognex Corporation in Wroclaw is seeking a Customer Support Engineer to deliver expert remote technical support to English and German-speaking Cognex customers across Europe. The role is hybrid (3 days in the office, 2 days remote) and involves collaborating with a distributed team to ensure timely resolutions and high customer satisfaction.

You will troubleshoot technical issues, document cases, and stay current with Cognex technologies through ongoing training.