Technical Support Associate II — Remote Diagnostics

Align Technology; Wrocław; On-site; PLN 73,000 - 88,000; Full time

Benefits offered by this job

Monthly bonus up to 10%

Private medical care

Multisport card

Private life insurance

Social fund

Meal subsidies

Discounts on company products

Job summary

Align Technology is seeking an Associate Customer Care Representative II in Wrocław to assist customers with Align product technical questions. You will handle inquiries by phone, email, chat and SMS, validate accounts and document interactions in the CRM, and escalate issues when necessary.

Your English proficiency is mandatory, with additional languages (Spanish/German/Portuguese) a plus. The role offers a monthly bonus, private medical care, and a supportive team in a fast-paced environment.

Qualifications

• High School Diploma required.
• Technical degree is a plus.
• English proficiency mandatory.

Responsibilities

• Interact with customers via phone, email, chat and SMS to provide technical assistance.
• Validate customer accounts, document interactions in CRM, and escalate as needed.
• Perform remote diagnostics and guide basic problem resolution.
• Support product setup, connectivity, software updates, and system configurations.

Job description

Align Technology is seeking an Associate Customer Care Representative II in Wrocław to assist customers with Align product technical questions. You will handle inquiries by phone, email, chat and SMS, validate accounts and document interactions in the CRM, and escalate issues when necessary.

Your English proficiency is mandatory, with additional languages (Spanish/German/Portuguese) a plus. The role offers a monthly bonus, private medical care, and a supportive team in a fast-paced environment.