Bilingual Repair Support Specialist (Spanish/English)

Motorola Solutions; Kraków; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Contract of employment

Hybrid work model

Private medical and dental coverage (M

Life insurance

ESPP (stock programme)

Cafeteria program for benefits

Job summary

Motorola Solutions is seeking a Customer Service Representative in the Repair team to handle inquiries across channels, triage cases, and work with Salesforce, Oracle, and PureCloud. You’ll develop a deep understanding of the product portfolio and act as the customer-facing ambassador, ensuring smooth repair processes for partners and customers.

You will collaborate with the IT and repair teams, manage repair orders, and help address logistics and turnaround challenges.

Qualifications

• Fluent in Spanish and English, written and spoken.
• Strong problem-solving and critical thinking abilities.
• Excellent communication and active listening skills.

Responsibilities

• Handle inquiries via phone, chat, and email for Motorola Solutions products.
• Triaging cases and coordinating with internal teams.
• Use Salesforce, Oracle, and PureCloud for case management.
• Understand product portfolio to assist customers.
• Coordinate with repair center to improve turnaround and logistics.
• Serve as customer-facing ambassador for Motorola Solutions.

Skills

Spanish fluency

English fluency

Critical thinking

Problem solving

Communication skills

Work under pressure

Self-motivation

Detail oriented

Tools

Salesforce

Oracle

PureCloud

Job description

Motorola Solutions is seeking a Customer Service Representative in the Repair team to handle inquiries across channels, triage cases, and work with Salesforce, Oracle, and PureCloud. You’ll develop a deep understanding of the product portfolio and act as the customer-facing ambassador, ensuring smooth repair processes for partners and customers.

You will collaborate with the IT and repair teams, manage repair orders, and help address logistics and turnaround challenges.