Cloud & Video Security Support Specialist

Motorola Solutions; Poland; On-site; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Referral payment plan

Job summary

Motorola Solutions Systems Polska Sp.z.o.o is seeking an experienced Technical Support professional to join our global team. You will provide exceptional technical assistance to enterprise customers via phone, email, live chat, and remote sessions, diagnose complex issues, and document cases in our CRM.

Fluency in English, 2+ years in technical support or helpdesk, and the ability to explain technical concepts to customers at all levels are essential.

Qualifications

• English fluency (written and spoken) is required.
• 2+ years in technical support or helpdesk for enterprise applications.
• Ability to explain complex technical concepts clearly to customers at all levels.
• Strong problem-solving mindset and the ability to collect data from logs.

Responsibilities

• Provide exceptional technical assistance to global customers via phone, email, live chat, and remote sessions.
• Prioritise tasks and manage cases, with the flexibility to provide after-hours or weekend support if required.
• Diagnose and resolve complex software and hardware issues across cloud platforms, CCTV, and access control systems.
• Concisely document software, hardware, and network information in the CRM and contribute to knowledge base articles.
• Work closely with Product and Sales to ensure a high-quality customer experience.
• Maintain product knowledge and keep pace with Motorola Solutions' cloud software, products, and networks.

Skills

English fluency

Technical support

Customer service mindset

Problem solving

Independent worker

Education

Degree in Computer Science / Computer Engineering

Relevant IT certifications (e.g., CompTIA A+, Network+)

Tools

CRM systems

KCS

Job description

Motorola Solutions Systems Polska Sp.z.o.o is seeking an experienced Technical Support professional to join our global team. You will provide exceptional technical assistance to enterprise customers via phone, email, live chat, and remote sessions, diagnose complex issues, and document cases in our CRM.

Fluency in English, 2+ years in technical support or helpdesk, and the ability to explain technical concepts to customers at all levels are essential.