Bilingual Customer Care Specialist — Partner Portals

3M HEALTHCARE; Kraków; On-site; PLN 32,000 - 52,000; Full time

Job summary

Motorola Solutions Systems Polska Sp.z.o.o is seeking a Customer Service Representative to join the Partner Online team in Kraków. You will manage inquiries across calls, chats and emails, triage cases, and collaborate with internal teams to resolve issues while promoting self-service features for partners.

The role emphasizes strong communication, problem-solving, and a professional, confident demeanor under pressure, with responsibilities including partner onboarding and portal support.

Qualifications

• Proficiency in German and English (written and spoken) is required.
• Strong problem-solving and analytical skills.
• Excellent communication in both verbal and written forms.
• Able to stay composed under pressure and work independently or in a team.
• Detail-oriented with proactive and self-motivated attitude.

Responsibilities

• Manage inquiries via calls, live chats and emails from end-users, customers and partners (case management).
• Triages cases and collaborates with internal stakeholders.
• Use essential applications for customer management such as Salesforce, Oracle and PureCloud.
• Develop a comprehensive understanding of Motorola Solutions’ product portfolio and solutions.
• Act as a customer-facing ambassador, promoting self-service features and onboarding partners.

Skills

German

English

Problem solving

Communication

Teamwork

Tools

Salesforce

Oracle

PureCloud

Job description

Motorola Solutions Systems Polska Sp.z.o.o is seeking a Customer Service Representative to join the Partner Online team in Kraków. You will manage inquiries across calls, chats and emails, triage cases, and collaborate with internal teams to resolve issues while promoting self-service features for partners.

The role emphasizes strong communication, problem-solving, and a professional, confident demeanor under pressure, with responsibilities including partner onboarding and portal support.