Customer Service Representative with German

3M HEALTHCARE; Kraków; On-site; PLN 32,000 - 52,000; Full time

Job summary

Motorola Solutions Systems Polska Sp.z.o.o is seeking a Customer Service Representative to join the Partner Online team in Kraków. You will manage inquiries across calls, chats and emails, triage cases, and collaborate with internal teams to resolve issues while promoting self-service features for partners.

The role emphasizes strong communication, problem-solving, and a professional, confident demeanor under pressure, with responsibilities including partner onboarding and portal support.

Qualifications

• Proficiency in German and English (written and spoken) is required.
• Strong problem-solving and analytical skills.
• Excellent communication in both verbal and written forms.
• Able to stay composed under pressure and work independently or in a team.
• Detail-oriented with proactive and self-motivated attitude.

Responsibilities

• Manage inquiries via calls, live chats and emails from end-users, customers and partners (case management).
• Triages cases and collaborates with internal stakeholders.
• Use essential applications for customer management such as Salesforce, Oracle and PureCloud.
• Develop a comprehensive understanding of Motorola Solutions’ product portfolio and solutions.
• Act as a customer-facing ambassador, promoting self-service features and onboarding partners.

Skills

German

English

Problem solving

Communication

Teamwork

Tools

Salesforce

Oracle

PureCloud

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Customer Care team serves as a centralized point of contact for Motorola Solutions. This team provides multilingual support via call, chat, and email to prospects, customers, and partners in English, German, French, Italian, Spanish, Polish, and Ukrainian. Customer Care is an integral component of the Centralized Managed & Support Operations (CMSO), collaborating closely with Technical Support, Repair, Marketing, and Channel Sales & Operations.

Job Description

As a Customer Service Representative in the Partner Online team, your responsibilities will include:

• Managing incoming inquiries regarding Motorola Solutions products and services through various channels, including telephone calls, live chats, and emails (case management), from end-users, customers, and partners.
• Triaging cases and collaborating with various internal stakeholders.
• Utilizing essential applications for customer management and operations, such as Salesforce, Oracle, and PureCloud.
• Developing a comprehensive understanding of the entire Motorola Solutions’ product portfolio and solutions.
• Acting as a customer-facing ambassador for Motorola Solutions. Communicate and conduct oneself in a professional manner to facilitate customer requests as seamlessly and efficiently as possible.
• The primary focus areas are portal and account management for our partners, as well as onboarding new partners.
• Identifying, researching, and resolving portal issues using the internal knowledge base.
• Liaising with the Channel Operations and other relevant stakeholders to address inquiries related to the partner membership program.
• Educating partners on self-services features available on our portals and writing knowledge articles to promote utilizing these self-services features.
• Cooperating with the IT department to address and resolve technical issues affecting partner portals.

Requirements

• Proficiency in both written and spoken German and English is required.
• Demonstrated critical thinking abilities and a strong focus on problem-solving.
• Exceptional communication skills, encompassing both verbal and written forms, including active listening and the capacity to influence.
• Maintenance of a composed and confident demeanor, with the ability to perform effectively under pressure, both independently and collaboratively within a team.
• A high degree of self-motivation and a strong commitment to achieving success.
• Meticulous attention to detail, a proactive approach, and a capacity for innovative, unconventional thinking.

Travel Requirements

None

Relocation

None

Position Type

New Grad

Referral Payment Plan

Yes

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.