Team Leader with German and English

Concentrix Corporation; Katowice; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Concentrix Corporation in Katowice, Poland is seeking a Team Leader to supervise a customer service team, coach high performers, and ensure exceptional customer experience. You will drive KPI attainment, lead performance reviews, and manage attendance while aligning with client expectations.

The role requires German and English at C1/C2 levels, proven leadership experience, and a strong focus on coaching and development.

Qualifications

• German and English proficiency at C1/C2 levels.
• Experience as Team Leader / Supervisor / People Manager.
• Strong coaching and performance management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and manage multiple priorities.
• Results-driven mindset with problem-solving capabilities.
• Passion for leading, motivating, and developing people.
• Availability to work 100% on-site.

Responsibilities

• Inspire, coach, and support a team of customer service professionals while ensuring operational excellence and outstanding customer experience.
• Lead day-to-day performance, engagement, and attendance management of your team.
• Coach and develop team members through feedback and performance reviews.
• Drive achievement of KPIs, quality standards, and operational targets.
• Identify performance gaps and create development plans for continuous improvement.
• Support escalations and guidance on complex customer situations.
• Conduct engaging team meetings and foster a positive team environment.
• Motivate employees and recognize achievements to drive engagement.
• Ensure compliance with company policies, procedures, and client expectations.
• Promote accountability, collaboration, and continuous learning.

Skills

German C1/C2

English C1/C2

Team Leader experience

Coaching

Performance management

Communication skills

Interpersonal skills

Under pressure

Problem solving

Leadership

People development

Accountability

Collaboration

Job description

Job Title:Team Leader with German and EnglishJob DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.## # **Why Join Us?** Lead and inspire high-performing teams Partner directly with senior stakeholders and clients Drive operational strategy and business results Develop future leaders and shape team culture Work in a dynamic, people-focused environment Career growth opportunities within a global organization# **What You'll Be Doing?** As a **Team Leader**, you'll be responsible for inspiring, coaching, and supporting a team of customer service professionals while ensuring operational excellence and outstanding customer experience. Lead the day-to-day performance, engagement, and attendance management of your team Coach and develop team members through regular feedback and performance reviews Drive achievement of KPIs, quality standards, and operational targets Identify performance gaps and create development plans for continuous improvement Support escalations and provide guidance on complex customer situations Conduct engaging team meetings and foster a positive team environment Motivate employees and recognize achievements to drive engagement Ensure compliance with company policies, procedures, and client expectations Promote a culture of accountability, collaboration, and continuous learning# **What We're Looking For** **German (C1/C2)** and **English (C1/C2)** Previous experience as a **Team Leader, Supervisor, or People Manager** Strong coaching and performance management skills Excellent communication and interpersonal abilities Ability to work under pressure and manage multiple priorities Results-driven mindset with strong problem-solving capabilities Passion for leading, motivating, and developing people Flexibility and adaptability in a fast-changing environment Availability to work **100% onSite**### Location: Katowice, Poland.### Languages: English & German### Leadership Level: Team Leader/ Supervisor