Bilingual Danish & English Customer Support Pro

HCLTech; Poland; On-site; PLN 89,000 - 134,000; Full time

Job summary

HCLTech is hiring a Customer Service Support Specialist in Poland to resolve customer inquiries across voice and digital channels, maintaining detailed records and process adherence. You will use Salesforce and Zendesk, delivering empathetic support while upholding our customer-centric standards.

The role requires Danish at C1 and English at B2, strong communication, and the ability to multitask in a fast-paced tech services environment.

Qualifications

• Danish (C1) and English (B2) proficiency required.
• Excellent communication and active listening skills.
• Ability to manage multiple inquiries across channels.
• Strong documentation and CRM record-keeping.
• Experience with CRM tools preferred.

Responsibilities

• Independently manage and resolve customer inquiries across voice and digital channels.
• Maintain comprehensive and accurate records of all customer interactions.
• Follow approved workflows and escalation procedures for timely resolutions.
• Identify recurring issues and share insights to drive improvements.
• Deliver empathetic, professional communication and customer-centric service.
• Collaborate with team members and other departments to resolve complex issues.
• Stay updated with product knowledge and company policies.

Skills

Danish (C1)

English (B2)

Communication

Empathy

Multitasking

Time management

Education

High school diploma

Business Admin/related degree preferred

Tools

Salesforce

Zendesk

Job description

HCLTech is hiring a Customer Service Support Specialist in Poland to resolve customer inquiries across voice and digital channels, maintaining detailed records and process adherence. You will use Salesforce and Zendesk, delivering empathetic support while upholding our customer-centric standards.

The role requires Danish at C1 and English at B2, strong communication, and the ability to multitask in a fast-paced tech services environment.