Bilingual CS Specialist (Polish/English) – Multi-Channel

Allegro Ltd.; Poznań; Hybrid; PLN 72,000 - 100,000; Full time

Benefits offered by this job

Paid training (first 3 months)

Two-shift work model (4/1)

Broad benefits package

Office with modern amenities

English classes

Job summary

Allegro Ltd. in Poznań is seeking a multitasking Customer Service Specialist who answers queries, verifies requests, and analyzes customer needs in Polish and English across email, phone, chat, Messenger and WhatsApp.

You will build positive relationships, support customers through the Allegro platform, and collaborate with other departments to create procedures that improve efficiency. The role includes a two-shift schedule with 4 days in the office and 1 remote day, plus paid training and a

Qualifications

• Experience in customer service across multiple channels is required.
• Excellent Polish language skills with good English communication.

Responsibilities

• Answer queries, verify requests, and analyze customer needs in Polish and English across 5 channels: email, phone, chat, Messenger, WhatsApp.
• Build positive relationships with customers and support them through the Allegro platform.
• Actively participate in creating procedures to improve work efficiency and cross-team collaboration.

Skills

Customer service

Data analysis

Communication skills

Polish language

English language

Tools

Allegro platform

Job description

Allegro Ltd. in Poznań is seeking a multitasking Customer Service Specialist who answers queries, verifies requests, and analyzes customer needs in Polish and English across email, phone, chat, Messenger and WhatsApp.

You will build positive relationships, support customers through the Allegro platform, and collaborate with other departments to create procedures that improve efficiency. The role includes a two-shift schedule with 4 days in the office and 1 remote day, plus paid training and a