Multilingual Global Customer Support Analyst

HCLTech; Poland; Remote; PLN 42,000 - 72,000; Full time

Job summary

HCLTech in Poland is seeking a Customer Service Support representative to handle inquiries across voice and digital channels, ensuring accurate documentation and timely responses.

The role requires fluency in Arabic, French and English, strong communication, and the ability to work in a virtual-first environment with global clients.

You will follow established workflows, escalate issues when needed, and contribute to improving customer experience and operational effectiveness.

Qualifications

• Strong communication and active listening skills.
• Working knowledge of customer-service processes.
• Multitasking and time management.
• Issue identification and appropriate escalation
• Fluent in Arabic, French and English.

Responsibilities

• Independently manage customer inquiries across voice and digital channels; assist with product, order, and service-related requests; maintain complete and accurate interaction records; follow approved workflows and escalation procedures; identify recurring issues and share observations with the supervisor.

Skills

Strong communication

Active listening

Arabic

French

English

Customer-service processes

Multitasking

Time management

Issue identification

Job description

HCLTech in Poland is seeking a Customer Service Support representative to handle inquiries across voice and digital channels, ensuring accurate documentation and timely responses.

The role requires fluency in Arabic, French and English, strong communication, and the ability to work in a virtual-first environment with global clients.

You will follow established workflows, escalate issues when needed, and contribute to improving customer experience and operational effectiveness.