French-Speaking Customer Support Analyst – Remote

HCLTech; Poland; On-site; PLN 60,000 - 90,000; Full time

Job summary

HCLTech in Poland is seeking a Customer Service Specialist to manage inquiries across voice and digital channels, resolve requests, and maintain accurate records to improve customer experience.

The ideal candidate will communicate clearly in French and English, multitask effectively, follow established workflows, and identify recurring issues for escalation to the supervisor. This is a remote-first role with flexible hours and opportunities to work with teams across the globe.

Qualifications

• Strong communication and active-listening skills.
• Working knowledge of customer-service processes.
• Multitasking and time management.
• Issue identification and appropriate escalation
• Fluent in French and English.

Responsibilities

• Independently manage customer inquiries across voice and digital channels.
• Assist with product, order, and service-related requests.
• Maintain complete and accurate interaction records.
• Follow approved workflows and escalation procedures.
• Identify recurring issues and share observations with the supervisor.

Skills

Communication

Active listening

Customer service processes

Multitasking

Time management

Issue escalation

French & English

Job description

HCLTech in Poland is seeking a Customer Service Specialist to manage inquiries across voice and digital channels, resolve requests, and maintain accurate records to improve customer experience.

The ideal candidate will communicate clearly in French and English, multitask effectively, follow established workflows, and identify recurring issues for escalation to the supervisor. This is a remote-first role with flexible hours and opportunities to work with teams across the globe.