Bilingual Customer Support Specialist – Spanish/English

HCL Technologies Limited; Polska; On-site; PLN 42,000 - 70,000; Full time

Job summary

HCLTech is seeking a Customer Service Support Specialist to handle inquiries across voice and digital channels, maintain records, and support operations. The role requires Spanish at C1 and English at B2, plus a high school diploma and CRM familiarity. Project starts in Nov-Dec under Employment (UoP).

Strong communication, documentation, and empathy are essential as you collaborate with teams to resolve issues and improve processes.

Qualifications

• Spanish proficiency of C1 and English at least B2.
• Strong communication and active listening are essential.
• Experience with CRM systems and ticketing tools is preferred.
• Ability to document interactions accurately and thoroughly.
• Multitasking and time-management skills required.
• Knowledge of customer service processes and best practices.

Responsibilities

• Resolve inquiries across voice and digital channels (product, order, service).
• Maintain thorough records of all customer interactions.
• Adhere to approved workflows and escalation procedures.
• Identify recurring issues and share insights to drive improvements.
• Deliver empathetic, professional communication and customer-centric service.
• Collaborate with team and other departments to resolve complex issues.

Skills

Spanish

English

Active listening

Communication

Documentation

Multitasking

Time management

Problem solving

Education

High school diploma

Higher education in Business Administration or Communications

Tools

Salesforce

Zendesk

Job description

HCLTech is seeking a Customer Service Support Specialist to handle inquiries across voice and digital channels, maintain records, and support operations. The role requires Spanish at C1 and English at B2, plus a high school diploma and CRM familiarity. Project starts in Nov-Dec under Employment (UoP).

Strong communication, documentation, and empathy are essential as you collaborate with teams to resolve issues and improve processes.