Multilingual IT Helpdesk Specialist (Dutch/English/Polish)

HCL Technologies Limited; Wrocław; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

HCLTech in Wroclaw, Poland, is seeking an Application Support Specialist for the IT Helpdesk to serve Volvo Group dealers across regions. The role emphasizes multilingual support, IT service delivery excellence, and maintenance of business-critical applications in a fast-paced environment.

The position is hybrid from Wroclaw and requires fluent Dutch, English and Polish, strong IT knowledge, and customer-facing skills. You will join a global DS team with opportunities for professional growth.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Fluency in Dutch, English, and Polish (C2/native preferred; C1 acceptable).

Responsibilities

• Receive and respond to phone calls and service requests (SR) from end users, ensuring accurate registration and documentation.
• Troubleshoot and resolve SRs utilizing knowledge of Volvo business applications, personal expertise, knowledge base resources, vendor literature, and collaboration with team members.
• Escalate and transfer SRs to relevant Support Groups (SG) as needed, maintaining comprehensive follow-up and tracking.
• Keep users informed of the progress and status of their SRs, ensuring transparent communication and high customer satisfaction.
• Engage directly with customers and users from Sweden, Finland, Norway, and Denmark via phone and email.
• Solve technical and business-related issues impacting Volvo Dealer and Workshop applications.
• Adhere to established DS rules, procedures, ITIL guidelines, and best practices in registering, closing, monitoring, and following up on service requests.
• Take ownership of team SRs, contributing to collective goals and operational excellence as a member of the Global DS Organization.

Skills

Dutch language

English language

Polish language

ITIL familiarity

Customer support skills

Education

Bachelor's degree in Computer Science / IT

Tools

ITSM tools

ITIL framework

Job description

HCLTech in Wroclaw, Poland, is seeking an Application Support Specialist for the IT Helpdesk to serve Volvo Group dealers across regions. The role emphasizes multilingual support, IT service delivery excellence, and maintenance of business-critical applications in a fast-paced environment.

The position is hybrid from Wroclaw and requires fluent Dutch, English and Polish, strong IT knowledge, and customer-facing skills. You will join a global DS team with opportunities for professional growth.