Bilingual Czech/English Customer Support Specialist

HCL Technologies Limited; Polska; On-site; PLN 40,000 - 62,000; Full time

Job summary

HCLTech is seeking a Customer Service Support Specialist to ensure exceptional experiences across voice and digital channels. You will resolve inquiries, maintain records, and support customers with empathy and professionalism.

This UoP employment starts Nov-Dec and involves working on multiple channels, adhering to workflows, and collaborating with teams to drive improvements. Strong Czech and English skills and CRM familiarity are required.

Qualifications

• Minimum of a high school diploma; higher education in Business Administration, Communications, or a related field preferred.

Responsibilities

• Independently manage and resolve customer inquiries across voice and digital channels, including product, order, and service-related requests.
• Maintain comprehensive and accurate records of all customer interactions per company standards.
• Adhere to approved workflows and escalation procedures to ensure timely and effective issue resolution.
• Identify recurring issues, analyze trends, and proactively share insights with supervisors to drive process improvements.
• Deliver empathetic and professional communication, upholding HCLTech’s commitment to customer-centric service.
• Collaborate with team members and other departments to resolve complex customer issues and contribute to overall operational success.
• Stay updated with product knowledge, organizational policies, and industry best practices to deliver informed support.

Skills

Czech (C1)

English (B2)

Interpersonal skills

Active listening

Documentation

Multitasking

Problem-solving

CRM tools

Education

High school diploma

Business Administration / related field preferred

Tools

Salesforce

Zendesk

Job description

HCLTech is seeking a Customer Service Support Specialist to ensure exceptional experiences across voice and digital channels. You will resolve inquiries, maintain records, and support customers with empathy and professionalism.

This UoP employment starts Nov-Dec and involves working on multiple channels, adhering to workflows, and collaborating with teams to drive improvements. Strong Czech and English skills and CRM familiarity are required.