Junior Problem Resolution Specialist - Hybrid

Capgemini; Kraków; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Medical care

Private life insurance

Multisport card

Capgemini Helpline for wellbeing

Educational podcast Lets talk about we

Job summary

Capgemini Polska in Kraków is seeking a Junior Problem Resolution Specialist to handle operational issues and support process-related queries. You will analyze cases, identify root causes, and coordinate resolutions to ensure high-quality service for clients.

We value strong Dutch and English skills, attention to detail, and the ability to work in a fast-paced, collaborative environment. The role offers a hybrid work model with opportunities for growth and learning through internal platforms and

Qualifications

• Fluent Dutch (min. B2/C1) and good English skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and ability to prioritize tasks.

Responsibilities

• Investigate and resolve process- and transaction-related issues.
• Analyze incoming requests and identify root causes of problems.
• Ensure timely completion of activities in accordance with SLA targets.
• Follow established procedures and operational guidelines.
• Cooperate with internal stakeholders to resolve complex cases.
• Escalate issues where necessary and monitor their resolution.
• Support process improvement initiatives and knowledge sharing.
• Maintain accurate documentation and reporting.

Skills

Dutch (B2/C1)

English proficiency

Analytical skills

Problem solving

Attention to detail

Time management

Communication skills

Customer service experience

Job description

Capgemini Polska in Kraków is seeking a Junior Problem Resolution Specialist to handle operational issues and support process-related queries. You will analyze cases, identify root causes, and coordinate resolutions to ensure high-quality service for clients.

We value strong Dutch and English skills, attention to detail, and the ability to work in a fast-paced, collaborative environment. The role offers a hybrid work model with opportunities for growth and learning through internal platforms and