Bilingual Customer Success & Support Specialist
nVent
Uma candidatura completa num minuto
Currículo e carta de apresentação personalizados, prontos a enviar.
Vantagens oferecidas por esta oferta de emprego
Resumo da oferta
nVent is seeking a customer service professional in Warszawa to join our global team. You will be the first point of contact for product and service inquiries, handling calls and digital channels and guiding customers through onboarding.
Requirements include a university diploma, at least two years in customer service, German at C1 and English at B1, plus SAP experience; Salesforce is a plus. We value digitalization of processes and cross-functional collaboration.
Qualificações
- Minimum 2 years in Customer Service, preferably in an industrial setting.
- German language: C1, English: B1 required.
- Experience with SAP; Salesforce a plus.
Responsabilidades
- Handle incoming customer inquiries.
- Assist with sales operations and logistics coordination.
- Analyze customer interactions and feedback to generate insights.
- Proactively communicate order status, process updates, and available services.
- Guide new clients through onboarding, ensuring a smooth start and partnerships.
- Address complaints and technical issues efficiently, aiming for quick solutions.
- Monitor service standards and ensure high-quality customer care.
Conhecimentos
Formação académica
Ferramentas
Descrição da oferta de emprego
nVent is seeking a customer service professional in Warszawa to join our global team. You will be the first point of contact for product and service inquiries, handling calls and digital channels and guiding customers through onboarding.
Requirements include a university diploma, at least two years in customer service, German at C1 and English at B1, plus SAP experience; Salesforce is a plus. We value digitalization of processes and cross-functional collaboration.
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