Bilingual Customer Support & Onboarding Specialist

nVent; Województwo mazowieckie; Presencial; PLN 70 000 - 145 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Care

Retirement Pension Plan

Employee Stock Purchase Plan

Language Courses

Resumo da oferta

nVent is seeking a Customer Service Specialist in Poland to handle inquiries, support sales and logistics, analyze feedback, and proactively communicate order updates. You will onboard new clients and ensure a smooth start to partnerships while addressing complaints and issues to maintain high service quality.

Ideal candidates hold a university diploma, have at least two years in customer service (industrial environment preferred), and demonstrate German C1 and English B1 proficiency.

Qualificações

• Two years of experience in customer service, preferably within an industrial environment.
• German proficiency C1 and English proficiency B1 (spoken and written).
• Experience with SAP; Salesforce is a plus.
• Experience in digitalization of customer service processes is a plus.

Responsabilidades

• Handle incoming customer inquiries and provide timely responses.
• Assist with sales operations and logistics coordination.
• Analyze customer interactions and feedback to generate insights.
• Proactively communicate order status and service updates to customers.
• Onboard new clients and ensure a smooth start to partnerships.
• Address complaints and technical issues to resolve them quickly.
• Monitor service quality and maintain high standards.

Conhecimentos

German (C1)

English (B1)

Customer service mindset

Formação académica

University diploma or equivalent in a relevant field

Ferramentas

SAP

Salesforce

Descrição da oferta de emprego

nVent is seeking a Customer Service Specialist in Poland to handle inquiries, support sales and logistics, analyze feedback, and proactively communicate order updates. You will onboard new clients and ensure a smooth start to partnerships while addressing complaints and issues to maintain high service quality.

Ideal candidates hold a university diploma, have at least two years in customer service (industrial environment preferred), and demonstrate German C1 and English B1 proficiency.