Customer Success Representative with German

Teleperformance Polska; Kraków; On-site; PLN 122,760 - 186,372; Full time

Benefits offered by this job

Private medical care

Medicover Sport card

Internal training

Integration trips

Job summary

A leading company is seeking a Customer Success Representative who is fluent in German and English to engage with customers in Kraków. This role involves monitoring contracts, collaborating with sales, and solving customer inquiries. The position offers a competitive salary and various benefits, while promoting a dynamic, non-corporate work environment.

Qualifications

• Fluency in German and English is mandatory.
• Proficiency in MS Office required.
• Independent worker with innovative thinking skills.

Responsibilities

• Monitor contracts and provide offers to customers.
• Handle customer inquiries and up-sell products.
• Assist in contract negotiations.

Skills

Fluency in German

Fluency in English

Problem-solving

Innovative thinking

Ability to work independently

Tools

MS Office

Salesforce.com

Job description

Customer Success Representative with German

Your responsibilities:

1. Monitor expiring contracts, contact customers up to 3 months prior to contract expiration, and provide an offer for continued support and products.
2. Collaborate with end users and internally with the sales team.
3. Handle customer inquiries, up-selling, and upgrading products.
4. Actively pursue the list of lapsed customers, end users, and channel partners to sell reinstated products.
5. Assist in the negotiation of contracts or maintenance agreements.

Our requirements:

• Fluency in German and English – both mandatory.
• Proficiency in MS Office.
• Ability to work independently in a dynamic environment.
• Capacity for innovative thinking and problem-solving.

Optional:

• Knowledge of the virtualization industry and the ability to relay information to potential customers.
• Previous experience in sales and related roles is a plus.
• Knowledge of Salesforce.com.

What we offer:

• Very attractive salary package (11,000 - 16,700 PLN gross/month).
• A package of employee benefits: private medical care, Medicover Sport card, internal training, integration trips, and more.
• Hybrid work from Kraków – we provide all the equipment to work from home.
• A non-corporate atmosphere full of openness to innovation, improvement, and teamwork.
• A stable position in an international organization.

Join us and apply today!