Bilingual Dutch & English Customer Service Coordinator | Hybrid

Newell Brands; Poznań; Hybrid; PLN 70,000 - 110,000; Full time

Job summary

Newell Brands is seeking a Customer Service Coordinator for Dutch & English language support. The role is hybrid, located in Poznan, and involves handling orders, account management, and customer inquiries for EMEA customers.

You will liaise with Sales, Supply Chain and distribution teams, with training provided for SAP and CRM use. The position offers growth across a diverse product portfolio including Parker and Yankee Candle.

Qualifications

• Fluent Dutch (written and spoken) and good English.
• Strong attention to detail and customer orientation.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Process sales orders from customers, agents and internal teams.
• Submit requests to create new customer accounts and update existing records.
• Provide professional product range advice.
• Inform customers about current promotions and marketing activities.
• Collaborate with Sales, Supply Chain and distribution centre.
• Manage and maintain customer portals.
• Enter and update orders using SAP (training provided).
• Communicate with customers by email and phone.

Skills

Dutch fluent

English fluent

Team spirit

Customer-oriented

Detail-oriented

Tools

SAP

Salesforce

Job description

Newell Brands is seeking a Customer Service Coordinator for Dutch & English language support. The role is hybrid, located in Poznan, and involves handling orders, account management, and customer inquiries for EMEA customers.

You will liaise with Sales, Supply Chain and distribution teams, with training provided for SAP and CRM use. The position offers growth across a diverse product portfolio including Parker and Yankee Candle.