Bilingual Customer Operations Specialist — Hybrid

Alcon; Warszawa; Hybrid; PLN 95,000 - 128,000; Full time

Benefits offered by this job

Private medical care

Group insurance

Lunch card

Transportation allowance

Pension plan

Multisport card

Job summary

Alcon, a global leader in eye care, is seeking a Customer Operations Representative OTI with French in Warsaw. You will manage complex orders, coordinate with production and distribution, and ensure accurate invoicing while handling high-value returns.

This role supports a hybrid work model in a multinational environment and offers a comprehensive benefits package. Requirements include professional experience in Customer Operations, fluency in English and French, and knowledge of SAP or

Qualifications

• Professional experience in Customer Operations (Order to Invoice/Order to Cash preferrably).
• English + French (proficient level).
• Experience in corporate environment, preferably in Shared Service or GBS.
• Knowledge of SAP or Sales Force, Excel skills.

Responsibilities

• Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures.
• Act as a liaison between customers and internal teams (production, distribution) for order-related matters
• Ensure timely and accurate invoicing for all customers by accurate order entry practices
• Oversee complex return cases, including high-value credits and regulatory compliance.
• Analyse and resolve customer issues promptly, ensuring effective communication and resolution
• Act as escalation point for disputes related to billing, delivery, and returns.
• Manage customer complaints and dissatisfaction proactively to maintain loyalty.

Skills

English

French

Order to Invoice

Shared Services

GBS

Tools

SAP

Salesforce

Excel

Job description

Alcon, a global leader in eye care, is seeking a Customer Operations Representative OTI with French in Warsaw. You will manage complex orders, coordinate with production and distribution, and ensure accurate invoicing while handling high-value returns.

This role supports a hybrid work model in a multinational environment and offers a comprehensive benefits package. Requirements include professional experience in Customer Operations, fluency in English and French, and knowledge of SAP or