Customer Operations Representative OTI with SPANISH

alcon; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Group insurance

Lunch card

Transportation allowance

Pension plan

Multisport/cultural card

Alcon products for you and your family

Job summary

Alcon, the global leader in eye care, is seeking a Customer Operations Representative OTI with SPANISH for a fixed-term contract in Warsaw. You will handle standard and high-value orders, coordinate with production and distribution, ensure accurate invoicing, and manage complex return cases.

The ideal candidate has experience in Customer Operations (Order to Invoice/Order to Cash), fluent English and Spanish, familiarity with SAP or Salesforce, and strong Excel skills.

Qualifications

• Experience in Order to Invoice/Order to Cash processes.
• Fluent in English and Spanish.
• Proficient with SAP or Salesforce.
• Strong Excel skills.

Responsibilities

• Process standard and high-value customer orders and invoicing.
• Coordinate with production and distribution for order-related matters.
• Oversee complex return cases and credits.
• Resolve order-related issues and communicate effectively.
• Act as escalation point for billing, delivery, and returns.

Skills

Order to Invoice

Customer Operations

Bilingual English/Spanish

Communication

Tools

SAP

Salesforce

Excel

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Customer Operations Representative OTI with SPANISH

(fixed term)

In this role, a typical day will include:

• Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures.
• Act as a liaison between customers and internal teams (production, distribution) for order-related matters
• Ensure timely and accurate invoicing for all customers by accurate order entry practices
• Oversee complex return cases, including high-value credits and regulatory compliance.
• Analyse and resolve customer issues promptly, ensuring effective communication and resolution
• Act as escalation point for disputes related to billing, delivery, and returns.
• Manage customer complaints and dissatisfaction proactively to maintain loyalty.

WHAT YOU’LL BRING TO ALCON:

• Professional experience in Customer Operations (Order to Invoice/Order to Cash preferrably).
• English + SPANISH (very good level)
• Experience in corporate environment, preferably in Shared Service or GBS.
• Knowledge of SAP or Sales Force, Excel skills.

What we can offer you:

• Truly international environment and daily interactions with colleagues from all over the world
• Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
• Attractive compensation package (including bonus scheme) + language allowanceEmployment contract, full-time position
• Fixed-term contract with the possibility of extension.
• Hybrid work (3/2/weekly)
• Modern office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw

Alcon Careers

See your impact at alcon.com/careers