French-Speaking Customer Operations Specialist (Hybrid)

PerkinElmer; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Disability insurance

MyBenefit Cafeteria

Multisport Card

Social subsidies

Home Office allowance

Tuition reimbursement

Referral bonuses

Career development

Birthday leave

Job summary

PerkinElmer in Krakow is seeking a Customer Operations Representative fluent in French to support end-to-end customer requests within the OneSource Enterprise Support Center across the EMEA region. This 18-month fixed-term contract is hybrid with three days in the Krakow office at Quattro Business Park.

You will collaborate with procurement, finance, and technical teams, manage SAP/ServiceMax workflows, and uphold SLAs while delivering superior service to enterprise accounts in a fast-paced

Qualifications

• Fluent written and spoken French and English required.
• Approximately 3 years in Customer Service, Operations, or Procurement.
• Strong experience with SAP and ServiceMax; excellent Excel skills.

Responsibilities

• Process, manage, and monitor customer requests ensuring SLAs are met.
• Coordinate preventive maintenance, repairs, and validation with teams.
• Create Purchase Requisitions, track service delivery, and liaise with Finance.
• Maintain database documentation and ensure data integrity.
• Serve as primary contact for enterprise accounts with proactive updates.
• Identify bottlenecks and propose improvements to the work order process.
• Assist in monthly business reviews and ensure compliance with processes.

Skills

French fluency

English fluency

Customer service

Operations coordination

Procurement experience

SAP

ServiceMax

Excel

Tools

SAP

ServiceMax

Excel

Job description

PerkinElmer in Krakow is seeking a Customer Operations Representative fluent in French to support end-to-end customer requests within the OneSource Enterprise Support Center across the EMEA region. This 18-month fixed-term contract is hybrid with three days in the Krakow office at Quattro Business Park.

You will collaborate with procurement, finance, and technical teams, manage SAP/ServiceMax workflows, and uphold SLAs while delivering superior service to enterprise accounts in a fast-paced