Customer Operations Representative OTI with French

Alcon; Warszawa; Hybrid; PLN 95,000 - 128,000; Full time

Benefits offered by this job

Private medical care

Group insurance

Lunch card

Transportation allowance

Pension plan

Multisport card

Job summary

Alcon, a global leader in eye care, is seeking a Customer Operations Representative OTI with French in Warsaw. You will manage complex orders, coordinate with production and distribution, and ensure accurate invoicing while handling high-value returns.

This role supports a hybrid work model in a multinational environment and offers a comprehensive benefits package. Requirements include professional experience in Customer Operations, fluency in English and French, and knowledge of SAP or

Qualifications

• Professional experience in Customer Operations (Order to Invoice/Order to Cash preferrably).
• English + French (proficient level).
• Experience in corporate environment, preferably in Shared Service or GBS.
• Knowledge of SAP or Sales Force, Excel skills.

Responsibilities

• Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures.
• Act as a liaison between customers and internal teams (production, distribution) for order-related matters
• Ensure timely and accurate invoicing for all customers by accurate order entry practices
• Oversee complex return cases, including high-value credits and regulatory compliance.
• Analyse and resolve customer issues promptly, ensuring effective communication and resolution
• Act as escalation point for disputes related to billing, delivery, and returns.
• Manage customer complaints and dissatisfaction proactively to maintain loyalty.

Skills

English

French

Order to Invoice

Shared Services

GBS

Tools

SAP

Salesforce

Excel

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Customer Operations Representative OTI with FRENCH

In this role, a typical day will include:

• Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures.

• Act as a liaison between customers and internal teams (production, distribution) for order-related matters

• Ensure timely and accurate invoicing for all customers by accurate order entry practices

• Oversee complex return cases, including high-value credits and regulatory compliance.

• Analyse and resolve customer issues promptly, ensuring effective communication and resolution

• Act as escalation point for disputes related to billing, delivery, and returns.

• Manage customer complaints and dissatisfaction proactively to maintain loyalty.

WHAT YOU'LL BRING TO ALCON:

• Professional experience in Customer Operations (Order to Invoice/Order to Cash preferrably).

• English + French (proficient level).

• Experience in corporate environment, preferably in Shared Service or GBS.

• Knowledge of SAP or Sales Force, Excel skills.

What we can offer you:

• Truly international environment and daily interactions with colleagues from all over the world

• Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)

• Attractive compensation package (including bonus scheme) + language allowance

• Employment contract, full-time position

• Hybrid work possibilities (3/2/weekly)

• Modern office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw

Alcon Careers

See your impact at alcon.com/careers