Bilingual Contract & Process Administrator (FR/EN)

Aon plc; Kraków; Hybrid; PLN 55,000 - 85,000; Full time

Job summary

Aon plc in Kraków is seeking a bilingual administrator fluent in French and English to support insurance processing and data management. The role offers stability in an international company with training opportunities to develop analytical and communication skills.

You will handle contract processing, data maintenance, and documentation, participate in process improvement projects, and collaborate with the team to ensure timely delivery and accurate records.

Qualifications

• Knowledge of the insurance market.
• Proficient in English (B2/C1) and French (C1).
• Ability to analyze processes and identify improvement opportunities.
• Strong attention to detail and organizational skills.
• Capable of meeting tight deadlines and prioritizing workloads.
• Experience supporting process improvements and documentation.

Responsibilities

• Contract processing from simple to complex transactions.
• Data administration and maintenance in the system.
• Creating insurance certificates and documentation.
• Scheduling and resubmitting business transactions.
• Correcting premium and brokerage statements.
• Following procedures and guides for the scope of work.
• Supporting SME for processes and resolving issues.
• Participating in process improvement projects.
• Supporting process transitions and maintaining process docs.
• Attending or leading team meetings and suggesting tool improvements.

Skills

Insurance market knowledge

English (B2/C1)

French (C1)

Process analysis

Risk identification

Attention to detail

Communication skills

Deadline management

Task prioritization

Time management

Job description

Aon plc in Kraków is seeking a bilingual administrator fluent in French and English to support insurance processing and data management. The role offers stability in an international company with training opportunities to develop analytical and communication skills.

You will handle contract processing, data maintenance, and documentation, participate in process improvement projects, and collaborate with the team to ensure timely delivery and accurate records.