Global HR & People Ops Specialist - French (Krakow)

Aon plc; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Aon plc in Krakow is seeking a People Matters Senior Specialist who will support colleagues and managers on defined people, policy, performance and absence topics in a hybrid setup.

The role requires proficiency in French and offers exposure to global HR processes across time zones and countries, with collaboration across COE, Legal and other teams to standardise and improve People Services.

Qualifications

• Experience in Employee Relations, People Operations, or HR.
• Ability to handle high-volume, process-driven work with confidentiality.
• Clear written and verbal communication across countries and time zones.
• Knowledge of People practices and regulatory requirements for Canada, appropriate to the assigned tier of work.

Responsibilities

• Acting as an initial point of contact for defined policy, performance‑management, absence, wellbeing and ER operational‑support queries.
• Providing guidance using policies, SOPs, templates and decision tools; resolving Tier 1 & approved Tier 2 cases.
• Managing intake and triage of cases: logging, categorising, prioritising, routing and documenting in the case‑management system.
• Delivering defined service activities such as basic policy consultation, performance‑management process support, absence and wellbeing administration, and standard ER tasks.
• Escalating complex, sensitive or regulated matters to COE, Legal or other specialist teams with clear case summaries and documentation.
• Handling colleague and health‑related information in line with privacy and data handling standards, contributing to quality reviews and continuous improvement.

Skills

Employee Relations

People Operations

HR Case Management

Documentation & Tracking

French language

Tools

HRIS systems

Job description

Aon plc in Krakow is seeking a People Matters Senior Specialist who will support colleagues and managers on defined people, policy, performance and absence topics in a hybrid setup.

The role requires proficiency in French and offers exposure to global HR processes across time zones and countries, with collaboration across COE, Legal and other teams to standardise and improve People Services.