Contract Management Administrator with French

Aon plc; Kraków; Hybrid; PLN 55,000 - 85,000; Full time

Job summary

Aon plc in Kraków is seeking a bilingual administrator fluent in French and English to support insurance processing and data management. The role offers stability in an international company with training opportunities to develop analytical and communication skills.

You will handle contract processing, data maintenance, and documentation, participate in process improvement projects, and collaborate with the team to ensure timely delivery and accurate records.

Qualifications

• Knowledge of the insurance market.
• Proficient in English (B2/C1) and French (C1).
• Ability to analyze processes and identify improvement opportunities.
• Strong attention to detail and organizational skills.
• Capable of meeting tight deadlines and prioritizing workloads.
• Experience supporting process improvements and documentation.

Responsibilities

• Contract processing from simple to complex transactions.
• Data administration and maintenance in the system.
• Creating insurance certificates and documentation.
• Scheduling and resubmitting business transactions.
• Correcting premium and brokerage statements.
• Following procedures and guides for the scope of work.
• Supporting SME for processes and resolving issues.
• Participating in process improvement projects.
• Supporting process transitions and maintaining process docs.
• Attending or leading team meetings and suggesting tool improvements.

Skills

Insurance market knowledge

English (B2/C1)

French (C1)

Process analysis

Risk identification

Attention to detail

Communication skills

Deadline management

Task prioritization

Time management

Job description

You are a well-organized French and English speaker. You are looking for a job in a stable i nternational company where you can continue your career, take advantage of training programs, and build up your skills step-by-step. You have relevant professional experience; you learn fast and are interested in developing in an administrative role that allows you to develop your analytical and communication skills. If yes, then read on - we are looking for you!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• contract processing (from simple to complex business transactions)
• administration and maintenance of data in the system
• creating insurance certificates
• scheduling and resubmitting business transactions
• correcting premium and brokerage statements
• following procedures and guides for the scope of work
• supporting SME for processes and resolving issues
• participating in projects aimed at process improvement
• support process transitions
• continuously giving and asking for constructive feedback
• ensuring process documentation is up to date
• actively attending / leading meetings with the team
• suggesting and implementing changes to tools and documentations needed to support effective service delivery
• suggesting process and/or system improvements to team manager & team coordinator

Skills and experience that will lead to success

• good knowledge of insurance market
• English - level B2/C1
• French - level C1
• ability to analyze processes and identify areas for improvement
• ability to identify and respond to risks
• excellent attention to detail
• understanding and applying appropriate communication style
• ability to meet tight deadlines under time pressure
• ability to prioritize tasks according to volumes
• excellent time management and organizational skills

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