Backoffice Consultant with Danish

Nexi Group; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Competitive benefits package

Tech equipment

International team

PayTech University training

Job summary

Nexi Krakow and Denmark-based Backoffice Consultant position offers a collaborative, global environment where you will support Acquirers and PSPs with inquiries and resolution, while analyzing data in Excel and driving process improvements. You will engage with internal and external stakeholders and maintain high service quality and compliance standards.

The role emphasizes independent ownership, strong communication in Danish and English, and the ability to thrive in a fintech/payments context,

Qualifications

• Calm, focused and effective under pressure.
• Strong Danish and English communication, ability to build relationships with stakeholders.
• High attention to detail and quality.
• Experience in customer service, operations, payments, fintech or related field is advantageous.

Responsibilities

• Support Acquirers and PSPs with operational inquiries and issue resolution.
• Analyze data and prepare reports using Excel.
• Input to process improvements and operational efficiencies.
• Collaborate with internal and external stakeholders.
• Take ownership of tasks and work independently.
• Maintain high service quality and compliance standards.

Skills

Communication skills (Danish)

Communication skills (English)

Attention to detail

Analytical skills

Customer service experience

Excel reporting

Tools

Excel

Job description

Job Description

What if your next job lets you simplify payments for millions, every single day?

Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.

Job Description

What if your next job lets you simplify payments for millions, every single day?

Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.

About Nexi

At Nexi, we’re simplifying the future of digital payments. As one of Europe’s leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 9,000 colleagues across more than 25 countries, we’re shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don’t just support the business. They help shape what comes next.

Your Everyday at Nexi

As a Backoffice Consultant, you’ll join a collaborative and forward-thinking team based in Denmark and Krakow. Together, we provide specialized customer support and operational services for Acquirers, Payment Service Providers (PSPs), banks, and payment industry partners across the Nordic region. Our team handles a wide range of payment-related inquiries and services, ensuring secure, efficient, and high-quality support for both our partners and their customers.

About Your Future Role

In this position, you will:

• Support Acquirers and PSPs with operational inquiries and issue resolution.
• Analyze data and prepare reports using Excel.
• Give input to process improvements and operational efficiencies.
• Collaborate with internal and external stakeholders.
• Take ownership of tasks and work independently.
• Maintain high service quality and compliance standards.

What We Value In You

We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications

Ability to remain calm, focused, and effective in high-pressure situations.

• Strong communication skills in Danish and English and the ability to build relationships with internal and external stakeholders.
• High attention to detail and commitment to accuracy and quality.
• Experience working in a customer service, operations, payments, banking, fintech, or related environment is an advantage.
• Professional proficiency in English, both written and spoken.
• Strong analytical and problem-solving skills with the ability to make sound decisions based on available information.

Bonus Skills

• Experience working with Acquirers, Payment Service Providers (PSPs), banks, or other financial institutions.
• Understanding of card payment flows and transaction processing.
• Experience driving process improvements and operational efficiencies.

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands‑on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Life and Culture at Nexi

Working at Nexi means collaborating across teams, markets, and disciplines to solve complex challenges and deliver meaningful results. You’ll be part of an environment where knowledge sharing, continuous improvement, and teamwork are part of everyday life. Discover more about our culture, values, and what it’s like to be part of Nexi on our Life at Nexi page.

Diversity and Inclusion Commitment

At Nexi, diversity and inclusion are at the heart of who we are. By embracing differences and fostering respect, we build a culture where every individual has the opportunity to learn, grow, and succeed.

Next starts with you, everyday

At Nexi, our next idea, our next innovation, starts with you. Join us today.

Responsibilities

QUALIFICATIONS