Danish-Speaking Backoffice Consultant (Payments)

Nexi Group; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Competitive benefits package

Tech equipment

International team

PayTech University training

Job summary

Nexi Krakow and Denmark-based Backoffice Consultant position offers a collaborative, global environment where you will support Acquirers and PSPs with inquiries and resolution, while analyzing data in Excel and driving process improvements. You will engage with internal and external stakeholders and maintain high service quality and compliance standards.

The role emphasizes independent ownership, strong communication in Danish and English, and the ability to thrive in a fintech/payments context,

Qualifications

• Calm, focused and effective under pressure.
• Strong Danish and English communication, ability to build relationships with stakeholders.
• High attention to detail and quality.
• Experience in customer service, operations, payments, fintech or related field is advantageous.

Responsibilities

• Support Acquirers and PSPs with operational inquiries and issue resolution.
• Analyze data and prepare reports using Excel.
• Input to process improvements and operational efficiencies.
• Collaborate with internal and external stakeholders.
• Take ownership of tasks and work independently.
• Maintain high service quality and compliance standards.

Skills

Communication skills (Danish)

Communication skills (English)

Attention to detail

Analytical skills

Customer service experience

Excel reporting

Tools

Excel

Job description

Nexi Krakow and Denmark-based Backoffice Consultant position offers a collaborative, global environment where you will support Acquirers and PSPs with inquiries and resolution, while analyzing data in Excel and driving process improvements. You will engage with internal and external stakeholders and maintain high service quality and compliance standards.

The role emphasizes independent ownership, strong communication in Danish and English, and the ability to thrive in a fintech/payments context,