Card Dispute Specialist

Nexi Group; Kraków; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Competitive benefits package

Tech equipment provided

International team

Job summary

Nexi Group is hiring a Card Disputes Specialist in Poland. You will work with merchants and internal teams to investigate cases, apply scheme rules, and protect customers from unauthorized charges. The role involves end-to-end dispute management, detailed transaction analysis, and collaboration across departments.

We value analytical, structured thinking, strong communication, and integrity. Join a dynamic, international PayTech environment with opportunities for growth and training.

Qualifications

• Fluency in German (C1 or native) and excellent English communication skills.
• 3+ years of background in Payments, Banking, Finance or Fraud Operations.
• Self-driven with strong prioritization skills and time management.

Responsibilities

• Manage cardholder disputes end-to-end.
• Analyze transaction details.
• Process Chargebacks and Representments.
• Identify correct dispute reason codes.
• Communicate clearly with customers.
• Detect potential fraud indicators.
• Collaborate with merchants and internal stakeholders.
• Ensure accurate documentation.
• Identify trends to improve processes and customer experience.

Skills

German (C1)

English proficiency

Self-driven

Prioritization & time management

Tools

Dispute platforms

Case-management tools

Job description

Job Description

What if your next job lets you simplify payments for millions, every single day? Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.

About Nexi

At Nexi, we're simplifying the future of digital payments. As one of Europe's leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 9,000 colleagues across more than 25 countries, we're shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don't just support the business. They help shape what comes next.

Your Everyday at Nexi

As a Card Disputes Specialist, you’ll join a collaborative and forward-thinking team based in Poland. Together, we will work closely with merchants and internal teams to investigate cases, apply scheme rules and help protect our customers from unauthorized or incorrect charges.

About Your Future Role

In this position, you will:

• Manage cardholder disputes end-to-end
• Analyze transaction details
• Process Chargebacks and Representments
• Identify correct dispute reason codes
• Communicate clearly and professionally with customers
• Detect potential fraud indicators
• Collaborate with merchants and internal stakeholders
• Ensure accurate documentation
• Identify trends to improve internal processes and enhance customer experience

What We Value In You

We’re looking for someone eager to make a difference. Here’s what we value:

• A sharp eye for detail - You spot inconsistencies quickly and enjoy digging into transactions to uncover the full story
• Customer-first mindset - You actively listen, show empathy and aim to resolve disputes in a way that builds trust and confidence
• Analytical & structured thinking - You're comfortable interpreting data, understanding regulations and making decisions based on facts
• Strong communication skills - Whether writing or speaking, you can clearly explain complex outcomes to customers, partners and stakeholders
• Resilience under pressure - When volume peak or cases get challenging, you stay calm, organized and solution-oriented
• Integrity & compliance awareness - You understand the importance of accuracy, confidentiality, and following card-scheme rules
• Team Spirit - You collaborate well across departments, share insights and help refine processes to improve the overall customer experience
• Mindset for continuous improvement - You question the status quo and look for smarter, faster and better ways to work

Essential Qualifications

• Fluency in German (C1 or native level) and excellent English communication skills
• 3+ years of background in Payments, Banking, Finance or Fraud Operations
• Self-driven and proactive with strong prioritization skills
• Strong organizational and time management skills

Bonus Skills

• Knowledge of Scheme dispute regulations and compliance processes
• Strong decision-making skills
• Experience in leading training sessions & process improvements
• Hands-on experience with dispute platforms and case-management tools
• High level of integrity, confidentiality and compliance discipline

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Life and Culture at Nexi

Working at Nexi means collaborating across teams, markets, and disciplines to solve complex challenges and deliver meaningful results. You'll be part of an environment where knowledge sharing, continuous improvement, and teamwork are part of everyday life. Discover more about our culture, values, and what it's like to be part of Nexi on our Life at Nexi page.

Diversity and Inclusion Commitment

At Nexi, diversity and inclusion are at the heart of who we are. By embracing differences and fostering respect, we build a culture where every individual has the opportunity to learn, grow, and succeed.

Next starts with you, everyday

At Nexi, our next idea, our next innovation, starts with you. Join us today.