Contact Center Advisor with German 24/7 - Hybrid

Nexi Group; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Nexi Group in Krakow is seeking a proactive Contact Centre Advisor to join our growing international payments team. You will handle customer and partner inquiries by phone and email, focusing on cards and related services, while upholding service standards.

Fluency in German and English is required, plus strong organizational and communication skills. You’ll contribute to a collaborative, global environment, supported by training and modern tech equipment.

Qualifications

• Experience in customer service.
• Proactivity and the ability to organize your work environment.
• Command of German and English language.

Responsibilities

• Communicate with customers and banks via phone and email.
• Work on topics such as cards and card-related services, e.g.: card blocking, contacting customers to block/unblock cards in case of fraud, transaction information, card statements.
• Support the team with back-office tasks, such as processing data.
• Solve problems, follow company rules, and ensure customer satisfaction.
• Work with teams and partners to ensure smooth collaboration.

Skills

Customer service

German language

English language

Communication skills

Organizational skills

Job description

Job Description

Shape the Future of Payments with Nexi in 2026

Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Job Description

Shape the Future of Payments with Nexi in 2026

Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Why This Role Is Right for You

As a Contact Centre Advisor, you’ll join a collaborative and forward-thinking team based in Krakow. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.

About Your Future Role

In this position, you will:

• Communicate with customers and banks via phone and email
• Work on topics such as cards and card-related services, e.g.: card blocking, contacting customers to block/unblock cards in case of fraud, transaction information, card statements.
• Support the team with back-office tasks, such as processing data
• Solve problems, follow company rules, and ensure customer satisfaction.
• Work with teams and partners to ensure smooth collaboration.

What Makes You a Great Fit

We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications

• Experience in customer service.
• Proactivity and the ability to organize your work environment.
• Command of German and English language.

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You

• Attractive salary and a benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Discover Life at Nexi

We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi

We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.