B2B Customer Success & Order Specialist

Barry Callebaut Group; Łódź; Hybrid; PLN 90,000 - 140,000; Full time

Benefits offered by this job

Annual bonus

Lunch card

Private medical care

Hybrid working model

Chocolate in office

Fresh fruits daily

Product discount

Team events and social clubs

Job summary

Barry Callebaut Group is seeking a Customer Service Specialist in Łódź to manage the full order cycle from setup to delivery, working closely with Sales and Supply Chain to meet customer expectations.

This role is suited for someone with 5+ years in B2B or manufacturing customer service, strong SAP experience, and a proactive, relationship-oriented mindset. Hybrid office presence and a supportive, chocolate-filled workplace are offered.

Qualifications

• 5+ years in Customer Service, ideally in B2B or manufacturing.
• Fluent English.
• Strong SAP experience (5+ years preferred).
• Salesforce knowledge is a plus.
• Customer-focused and relationship-oriented.
• Strong communication and interpersonal skills.
• Analytical mindset with attention to detail.
• Comfortable with numbers and data.
• Proactive, adaptable, and resilient under pressure.
• Team player with planning and multitasking abilities.
• Problem-solver with a positive attitude.

Responsibilities

• Act as the main point of contact for your customer portfolio.
• Build and maintain strong relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Accurately process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimize logistics for efficient and cost-effective deliveries.
• Take full ownership of customer service quality.

Skills

Fluent English

Customer service mindset

Strong communication

Interpersonal skills

Analytical mindset

Attention to detail

Numbers proficient

Proactive

Resilient under pressure

Team player

Tools

SAP

Salesforce

Job description

Barry Callebaut Group is seeking a Customer Service Specialist in Łódź to manage the full order cycle from setup to delivery, working closely with Sales and Supply Chain to meet customer expectations.

This role is suited for someone with 5+ years in B2B or manufacturing customer service, strong SAP experience, and a proactive, relationship-oriented mindset. Hybrid office presence and a supportive, chocolate-filled workplace are offered.