Customer Service Specialist (with English)

Barry Callebaut Manufacturing Iberica SA.; Łódź; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Lunch card

Private medical care (Lux Med)

Fit Profit sports card

PPE and retirement savings

Hybrid working model

Group life insurance

Job summary

Barry Callebaut Manufacturing Iberica SA is seeking a Customer Service Specialist to manage the full order cycle for a Benelux-focused, B2B customer portfolio from setup to delivery.

You will work closely with Sales and Supply Chain to meet customer expectations, handling inquiries, pricing validation, and contract updates while delivering high service levels in a fast-paced environment.

Qualifications

• 5+ years in customer service, ideally in B2B or manufacturing.
• Strong SAP experience (5+ years preferred).
• Salesforce knowledge is a plus.

Responsibilities

• Act as the main point of contact for your customer portfolio.
• Build and maintain strong relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Accurately process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimize logistics for efficient and cost-effective deliveries.
• Take full ownership of customer service quality.

Skills

Customer Service

Analytical thinking

Communication

Tools

SAP

Salesforce

Job description

Customer Service Specialist (with English)

Location: Lodz, Łódzkie, PL, 90-530

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide.We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the Role:
As aCustomer Service Specialist, you’ll be the key connection between our company and our customers, ensuring smooth order handling and top-tier service. You’ll manage the full order cycle-from setup to delivery-while working closely with Sales and Supply Chain to meet customer expectations.This is a high-impact role for someone who thrives in a fast-paced B2B environment and enjoys building strong relationships.

Key responsibilities:

• Act as the main point of contact for your customer portfolio.
• Build and maintain strong relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Accurately process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimize logistics for efficient and cost-effective deliveries.
• Take full ownership of customer service quality.

About you:

• 5+ years in Customer Service, ideally in B2B or manufacturing.
• Strong SAP experience (5+ years preferred).
• Salesforce knowledge is a plus.
• Customer-focused and relationship-oriented.
• Strong communication and interpersonal skills.
• Analytical mindset with attention to detail.
• Comfortable with numbers and data.
• Proactive, adaptable, and resilient under pressure.
• Team player with planning and multitasking abilities.
• Problem-solver with a positive attitude.

We offer:

• Employment on a regular basis in the sweetest company in the world.
• Annual bonus based on your work results.
• Lunch card to be used for groceries and restaurants.
• Private medical care in Lux Med (basic package fully financed by BC).
• Fit Profit sports card co-financed by BC.
• PPE: we care about your future, and we save money for your retirement.
• Cafeteria Program as a part of Social Fund.
• Group life insurance.
• Hybrid working model: min. 8 days in the office a month
• Please note:As a Customer Service team supporting the Benelux market, we provide service coverage from 7:00 AM to 6:00 PM. Working hours are organized according to a team-based shift schedule, with start times between 7:00 AM and 10:00 AM, agreed internally to ensure full business-hour coverage.
• Free consultation with a lawyer once a quarter.
• Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
• And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
• Daily delivery of fresh fruits and veggies to the office.
• You can purchase our sweet products with a special discount.
• Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
• Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
• We like to party as much as we like chocolate! We have integration budgets we can use for team events.
• Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.#oneBC - Diverse People, Sustainable Growth.