Dutch-Speaking B2B Customer Care Specialist

Barry Callebaut Manufacturing Iberica SA.; Łódź; Hybrid; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus

Lunch card

Private medical care

Fitness/sports card

Group life insurance

Healthy snacks/fruits

Office chocolate

Job summary

Barry Callebaut is seeking a Customer Service Specialist to act as the main contact for a Benelux-focused customer portfolio. You will manage the full order cycle from setup to delivery, collaborating closely with Sales and Supply Chain to meet expectations.

The role requires fluent English and Dutch, 5+ years in customer service, and strong SAP skills. A hybrid work model and a range of employee benefits are offered.

Qualifications

• 5+ years in Customer Service, ideally in B2B or manufacturing.
• Strong SAP experience (5+ years preferred).
• Salesforce knowledge is a plus.

Responsibilities

• Act as the main point of contact for your customer portfolio.
• Build and maintain strong relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Accurately process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimize logistics for efficient and cost-effective deliveries.
• Take full ownership of customer service quality.

Skills

Fluent English

Dutch

Customer service

Communication

Analytical mindset

Team collaboration

Tools

SAP

Salesforce

Job description

Barry Callebaut is seeking a Customer Service Specialist to act as the main contact for a Benelux-focused customer portfolio. You will manage the full order cycle from setup to delivery, collaborating closely with Sales and Supply Chain to meet expectations.

The role requires fluent English and Dutch, 5+ years in customer service, and strong SAP skills. A hybrid work model and a range of employee benefits are offered.