Global Customer Service & Order Navigator (12-Month, Warsaw)

Brown-Forman; Warszawa; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Brown-Forman in Warsaw is seeking an Order Management/Customer Service professional to oversee end-to-end order handling for international customers. The role involves SAP-based order entry, coordinating with logistics partners, and maintaining data accuracy.

It is a maternity cover for 12 months with a hybrid office setup (4 days in Warsaw, Fridays remote). Ideal candidates have at least 2 years in operations within international business, strong English, and proven ability to manage multiple

Qualifications

• Minimum 2 years of relevant experience in operations in international business environment.
• Experience in related work within a changing and dynamic environment.
• Demonstrated ability to make decisions independently based on logical assumptions and factual information.
• Experience working with a supply chain system, ideally SAP.
• Language Proficiency: fluent in English, both spoken and written.

Responsibilities

• Be a single point of contact for dedicated international business customers and distributors.
• Respond to customer requests and queries related to their orders and logistics (mainly via email).
• Be a contact for distributors, build strong relationships and become trusted advisor in supply chain and order management areas.
• Communicate with logistics providers and supply chain partners concerning order status inquiries.
• Cooperate with Brown-Forman’s internal departments, provide and exchange information on customers' orders and stock situations.
• Receive, validate and process orders for customers through SAP ERP system.
• Track order fulfilment progress, identify risk, propose changes to ensure on time order deliveries.
• Proactively seek opportunities to update orders, prevent delays, and ensure ontime shipments.
• Process and issue order documentation, adhere to established timelines.
• Ensure high quality of customer and order master data.
• Use multiple reports and other sources of information for proactive order management.

Skills

English (fluent)

Communication skills

Relationship building

Time management

Multitasking

Attention to detail

Tools

SAP

Job description

Brown-Forman in Warsaw is seeking an Order Management/Customer Service professional to oversee end-to-end order handling for international customers. The role involves SAP-based order entry, coordinating with logistics partners, and maintaining data accuracy.

It is a maternity cover for 12 months with a hybrid office setup (4 days in Warsaw, Fridays remote). Ideal candidates have at least 2 years in operations within international business, strong English, and proven ability to manage multiple