B2B Customer Care Specialist (French) — Hybrid & Growth‑Driven

Arche Consulting; Kraków; Hybrid; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Private medical care

Language learning support

Training opportunities

Flexible working hours

Lunch card

Social benefits

Employee referral program

Job summary

Arche Consulting in Kraków is seeking a customer service professional for end-to-end B2B order management, from intake to delivery and settlement. You will prepare and verify invoices, credit notes, and debit notes, and coordinate with logistics teams to meet delivery timelines.

The role requires fluency in French (C1) and English (B2), at least two years in B2B customer service in international settings, strong Excel skills, and a sharp analytical mindset.

Qualifications

• Very good command of French (C1) and English (B2).
• Minimum 2 years of experience in B2B customer service in international/corporate environments.
• Experience in logistics, supply chain or manufacturing is a strong asset.
• Strong Excel skills and ability to work with data.
• Analytical mindset with attention to detail in a dynamic environment.

Responsibilities

• End-to-end management of the B2B order process (order intake through delivery and final settlement).
• Preparation and verification of sales and settlement documents (invoices, credit notes, debit notes).
• Participation in month-end closing, including preparation and validation of operational and financial reports.
• Daily communication with business customers and internal stakeholders to resolve discrepancies and ensure seamless process flow.
• Coordination of order execution with logistics teams and monitoring delivery timelines.
• Collaboration with quality department regarding claims handling and material reallocation.
• Planning and monitoring material flow and transportation processes to ensure compliance with customer requirements.

Skills

French (C1)

English (B2)

Excel

Data analysis

Attention to detail

Tools

Excel

Job description

Arche Consulting in Kraków is seeking a customer service professional for end-to-end B2B order management, from intake to delivery and settlement. You will prepare and verify invoices, credit notes, and debit notes, and coordinate with logistics teams to meet delivery timelines.

The role requires fluency in French (C1) and English (B2), at least two years in B2B customer service in international settings, strong Excel skills, and a sharp analytical mindset.