Customer Care Specialist with French

ARCHE Consulting; Kraków; Hybrid; PLN 90.000 - 150.000; Vollzeit

Benefits dieser Stelle

Private medical care

Language learning support

Training opportunities

Flexible working hours

Lunch card

Social benefits

Employee referral program

Zusammenfassung

Arche Consulting in Kraków is seeking a customer service professional for end-to-end B2B order management, from intake to delivery and settlement. You will prepare and verify invoices, credit notes, and debit notes, and coordinate with logistics teams to meet delivery timelines.

The role requires fluency in French (C1) and English (B2), at least two years in B2B customer service in international settings, strong Excel skills, and a sharp analytical mindset.

Qualifikationen

• Very good command of French (C1) and English (B2).
• Minimum 2 years of experience in B2B customer service in international/corporate environments.
• Experience in logistics, supply chain or manufacturing is a strong asset.
• Strong Excel skills and ability to work with data.
• Analytical mindset with attention to detail in a dynamic environment.

Aufgaben

• End-to-end management of the B2B order process (order intake through delivery and final settlement).
• Preparation and verification of sales and settlement documents (invoices, credit notes, debit notes).
• Participation in month-end closing, including preparation and validation of operational and financial reports.
• Daily communication with business customers and internal stakeholders to resolve discrepancies and ensure seamless process flow.
• Coordination of order execution with logistics teams and monitoring delivery timelines.
• Collaboration with quality department regarding claims handling and material reallocation.
• Planning and monitoring material flow and transportation processes to ensure compliance with customer requirements.

Kenntnisse

French (C1)

English (B2)

Excel

Data analysis

Attention to detail

Tools

Excel

Jobbeschreibung

• end-to-end management of the B2B order process (from order intake through delivery and final settlement),
• preparation and verification of sales and settlement documents (invoices, credit notes, debit notes),
• participation in the month-end closing process, including preparation and validation of operational and financial reports,
• daily communication with business customers and internal stakeholders to resolve discrepancies and ensure seamless process flow,
• coordination of order execution with logistics teams and monitoring delivery timelines,
• collaboration with the quality department regarding claims handling and material reallocation,
• planning and monitoring material flow and transportation processes to ensure compliance with customer requirements.

Requirements

• very good command of French (C1) and English (B2),
• minimum 2 years of experience in B2B customer service within an international or corporate environment (SSC/BPO preferred),
• experience in logistics, supply chain, or manufacturing environments will be a strong asset,
• strong Excel skills and ability to work with data,
• analytical mindset, attention to detail, and ability to perform in a dynamic environment.
• stable employment in an international organization with a well-established market presence,
• private medical care and co-financing for foreign language learning,
• opportunities to participate in training sessions and professional courses,
• flexible working hours and partial remote work (2-3 days per week from the office),
• meal subsidies (lunch card), additional social benefits, and an employee referral program.