Application Support Analyst - SQL, ServiceNow & Production

Bravura Solutions; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Volunteer days

Parental leave

Professional development

Flexible environment

Modern technologies

Job summary

Bravura Solutions, a global FinTech leader, is seeking an Application Support Analyst to join our team in Warsaw. You will provide first-line support to clients, troubleshoot production issues using SQL, and work with ServiceNow/Jira to document incidents and resolutions.

You will collaborate with clients and internal teams, escalating complex issues and contributing to continuous service improvements while expanding your knowledge of Bravura’s digital-first solutions and platforms.

Qualifications

• Experience in application support, preferably within the financial services or banking industry.
• Practical experience with SQL/T-SQL and MS SQL Server.
• Knowledge of IT infrastructure management, including Windows Server, IIS or AWS.
• General knowledge of networking, Windows network configuration, routing and firewalls.
• Experience working with ServiceNow and/or Jira.
• Strong critical thinking, analytical and problem-solving skills.
• Good practical command of English and the ability to communicate effectively with clients and colleagues.

Responsibilities

• Provide first-line support to clients, responding to incoming calls and requests submitted through the customer service ticketing system.
• Investigate, troubleshoot and resolve application and production issues, ensuring timely and effective solutions.
• Identify complex and recurring issues, elevate them to the appropriate teams and follow up through to resolution.
• Use SQL/T-SQL queries to investigate issues and access information across multiple environments.
• Maintain accurate records of client communications, incidents and resolutions in ServiceNow/Jira.
• Communicate with clients regarding releases, enhancements and application-related matters.
• Support client training and provide guidance on application functionality where required.
• Collaborate with other team members and technical teams to resolve client issues.
• Continuously develop your knowledge of new product functionalities and contribute to improvement initiatives and special projects.

Skills

SQL/T-SQL

MS SQL Server

Windows Server

IIS

AWS

Networking

C# and .NET

Cloud technologies

Tools

ServiceNow

Jira

Job description

Bravura Solutions, a global FinTech leader, is seeking an Application Support Analyst to join our team in Warsaw. You will provide first-line support to clients, troubleshoot production issues using SQL, and work with ServiceNow/Jira to document incidents and resolutions.

You will collaborate with clients and internal teams, escalating complex issues and contributing to continuous service improvements while expanding your knowledge of Bravura’s digital-first solutions and platforms.