Remote Applications Specialist – Growth & Support

AML RightSource; Kraków; Hybrid; PLN 63,000 - 76,000; Full time

Benefits offered by this job

Private medical healthcare

Remote work options

Group private insurance

MyBenefit Cafeteria (Multisport)

Annual discretionary bonus

Employee Assistance Program

goFLUENT language learning

Job summary

AML RightSource in Cracow seeks an Applications Specialist to support and administer corporate applications across the organization. You will serve as the main point of contact for application requests, ensuring reliable operation, administration, and cost control.

The role requires 2+ years in IT or application support, fluent English, strong problem solving and communication skills, and the ability to collaborate with end users and technical teams.

Qualifications

• 2+ years of experience in an IT support or application support role.
• Fluent in English, both written and spoken.
• Good understanding of common corporate applications.
• Familiarity with application lifecycle management and user provisioning.
• Strong analytical and problem-solving skills.
• Good customer service and communication skills.

Responsibilities

• Act as the primary contact for requests and issues related to corporate applications within the assigned portfolio.
• Provide user support by identifying, troubleshooting, and resolving application-related problems.
• Work with end-users to provide guidance, best practices, and tips for effective application usage.
• Collaborate with key users and business stakeholders to drive continuous improvement in application usage and processes.
• Perform administrator functions within supported applications, including user administration, access management, configuration, and basic system maintenance.
• Manage and maintain the corporate application catalogue, ensuring information is accurate and up to date.
• Support application lifecycle activities such as updates, configuration changes, and system improvements.
• Maintain internal documentation related to supported applications, procedures, and configurations.
• Ensure supported applications are used in accordance with internal IT policies, standards, and procedures.
• Assist with monitoring and controlling costs related to corporate applications and software subscriptions.

Skills

Problem-solving

Communication skills

Analytical thinking

Customer service

Team collaboration

Tools

Jira Service Management

Job description

AML RightSource in Cracow seeks an Applications Specialist to support and administer corporate applications across the organization. You will serve as the main point of contact for application requests, ensuring reliable operation, administration, and cost control.

The role requires 2+ years in IT or application support, fluent English, strong problem solving and communication skills, and the ability to collaborate with end users and technical teams.