ServiceNow Analyst - Drive ITSM & Process Digitization

Sii Poland; Kraków; On-site; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Medical care

Job summary

Sii Poland in Kraków is seeking a ServiceNow Business Analyst to join our Competency Center. You will translate user requirements into development specifications and support the team through design, testing and deployment of ServiceNow solutions.

You will work with technology and business stakeholders daily, design BPMN-driven flows, and help guide customers through UAT and production rollout using JavaScript, REST APIs and relational databases.

Qualifications

• 3+ years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Ability to work with technology and business stakeholders daily.
• Strong problem-solving and communication skills.
• Familiarity with JavaScript, REST API and relational databases.
• Experience with Agile/Scrum methodologies.
• Experience creating BPMN-compliant flowcharts.
• Polish and English fluency; Poland residency.

Responsibilities

• Performing business analysis to understand customers’ expectations for ServiceNow solutions.
• Translating requirements into development specifications and supporting the development team.
• Designing solutions aligned with stakeholder requirements.
• Creating and managing project and deliverable documentation.
• Establishing technical requirements for the delivery team (user stories, acceptance criteria).
• Supervising development progress and guiding customers through UAT.
• Managing production deployment.
• Conducting training for end-users on platform usability.

Skills

ServiceNow

Business Analysis

Agile/Scrum

JavaScript

REST API

Relational Databases

Communication

Tools

ServiceNow platform

BPMN diagrams

Job description

Sii Poland in Kraków is seeking a ServiceNow Business Analyst to join our Competency Center. You will translate user requirements into development specifications and support the team through design, testing and deployment of ServiceNow solutions.

You will work with technology and business stakeholders daily, design BPMN-driven flows, and help guide customers through UAT and production rollout using JavaScript, REST APIs and relational databases.