Application Support Analyst

Bravura Solutions; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Volunteer days

Parental leave

Professional development

Flexible environment

Modern technologies

Job summary

Bravura Solutions, a global FinTech leader, is seeking an Application Support Analyst to join our team in Warsaw. You will provide first-line support to clients, troubleshoot production issues using SQL, and work with ServiceNow/Jira to document incidents and resolutions.

You will collaborate with clients and internal teams, escalating complex issues and contributing to continuous service improvements while expanding your knowledge of Bravura’s digital-first solutions and platforms.

Qualifications

• Experience in application support, preferably within the financial services or banking industry.
• Practical experience with SQL/T-SQL and MS SQL Server.
• Knowledge of IT infrastructure management, including Windows Server, IIS or AWS.
• General knowledge of networking, Windows network configuration, routing and firewalls.
• Experience working with ServiceNow and/or Jira.
• Strong critical thinking, analytical and problem-solving skills.
• Good practical command of English and the ability to communicate effectively with clients and colleagues.

Responsibilities

• Provide first-line support to clients, responding to incoming calls and requests submitted through the customer service ticketing system.
• Investigate, troubleshoot and resolve application and production issues, ensuring timely and effective solutions.
• Identify complex and recurring issues, elevate them to the appropriate teams and follow up through to resolution.
• Use SQL/T-SQL queries to investigate issues and access information across multiple environments.
• Maintain accurate records of client communications, incidents and resolutions in ServiceNow/Jira.
• Communicate with clients regarding releases, enhancements and application-related matters.
• Support client training and provide guidance on application functionality where required.
• Collaborate with other team members and technical teams to resolve client issues.
• Continuously develop your knowledge of new product functionalities and contribute to improvement initiatives and special projects.

Skills

SQL/T-SQL

MS SQL Server

Windows Server

IIS

AWS

Networking

C# and .NET

Cloud technologies

Tools

ServiceNow

Jira

Job description

At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.

As a global FinTech market leader and ASX-listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital-first technology solutions that support our clients in achieving financial security and prosperity for their customers.

About The Team/Project

Our Application Support team plays a key role in ensuring the stability, reliability and smooth operation of Bravura’s solutions for our clients in the financial services industry.

As an Application Support Analyst , you will be part of a collaborative team supporting clients in production environments, investigating issues, troubleshooting technical problems and ensuring timely resolution. You will work closely with clients and internal teams, using your technical and analytical skills to identify root causes, resolve incidents and continuously improve the quality of our support.

This is a great opportunity for someone who enjoys solving problems, working with technology and being close to both clients and the products we deliver.

What You’ll Do

• Provide first-line support to clients, responding to incoming calls and requests submitted through the customer service ticketing system.
• Investigate, troubleshoot and resolve application and production issues, ensuring timely and effective solutions.
• Identify complex and recurring issues, elevate them to the appropriate teams and follow up through to resolution.
• Use SQL/T-SQL queries to investigate issues and access information across multiple environments.
• Maintain accurate records of client communications, incidents and resolutions in ServiceNow/Jira.
• Communicate with clients regarding releases, enhancements and application-related matters.
• Support client training and provide guidance on application functionality where required.
• Collaborate with other team members and technical teams to resolve client issues.
• Continuously develop your knowledge of new product functionalities and contribute to improvement initiatives and special projects.

Unleash Your Potential

To be successful in this role, your background and experience will include:

• Experience in application support, preferably within the financial services or banking industry.
• Practical experience with SQL/T-SQL and MS SQL Server .
• Knowledge of IT infrastructure management, including any of Windows Server, IIS or AWS .
• General knowledge of networking, Windows network configuration, routing and firewalls.
• Experience working with ServiceNow and/or Jira .
• Strong critical thinking, analytical and problem-solving skills.
• Good practical command of English and the ability to communicate effectively with clients and colleagues.

Nice to have:

• Good understanding of application development methodologies and technologies such as C# and .NET .
• Knowledge or practical experience with cloud technologies, preferably AWS .

Working at Bravura

Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development.

• Competitive salary and employee benefits scheme
• 2 paid volunteering days and a range of community-based initiatives to get involved in
• Parental (including secondary) leave policy
• Opportunities for professional development and continuous learning
• A collaborative, inclusive and flexible working environment
• The opportunity to work with modern technologies and solutions used by leading financial services organisations

So, What’s Next?

We make hiring decisions based on your experience, skills and passion, so even if you don’t match every listed skill or tick all the boxes, we’d still love to hear from you.

Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know.

All final applicants for this position will be asked to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.