Remote Application Support Analyst (SQL)

Relativity; Poznań; Hybrid; PLN 82,000 - 122,000; Full time

Benefits offered by this job

DTO

Parental leave

Equity program

Job summary

Relativity is seeking an Application Analyst to provide technical support, diagnose complex software issues, and maintain ticket records in Salesforce. You will interact with customers via phone and email, applying SQL knowledge to investigate problems and collaborate with product teams.

The role requires adapting to rotational shifts, including nights and weekends, and may involve travel. Based in Poznań/remote work arrangements, you will report to the Manager of Product Support and contribute

Qualifications

• Experience providing technical support to customers.
• SQL and Windows platform experience.
• Willing to travel up to 10% of the time.

Responsibilities

• Create, resolve, and maintain tickets in Salesforce.
• Diagnose and repair software and networked system issues.
• Interact with customers by phone and email to escalate as needed.
• Document activities with accuracy and timely ticket updates.

Skills

Customer support

SQL

Windows

Client-focused

Troubleshooting

Tools

Salesforce

SQL tools

Job description

Relativity is seeking an Application Analyst to provide technical support, diagnose complex software issues, and maintain ticket records in Salesforce. You will interact with customers via phone and email, applying SQL knowledge to investigate problems and collaborate with product teams.

The role requires adapting to rotational shifts, including nights and weekends, and may involve travel. Based in Poznań/remote work arrangements, you will report to the Manager of Product Support and contribute