AI-Driven IT Support Engineer II: Global End-User

Box; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

Box IT End User Services' primary role is to provide technical services and support to all employees world-wide. The IT Support Engineer II will manage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues, ensuring that our employees remain as productive as possible.

You must be agile enough to adapt to rapid growth and change. We offer an on-site, five-days-a-week work model at assigned offices and opportunities to leverage AI to drive faster, smarter

Qualifications

• 2+ years of IT support experience.
• Experience creating and maintaining technical documentation.
• Working knowledge of Windows and OSX operating systems.
• Working knowledge of Lenovo and Apple hardware.
• Knowledge of networking concepts.
• Working knowledge with voice and video conferencing solutions (Google, Zoom, Slack).
• Foundational understanding of Okta and identity and access management concepts, including SSO, MFA, and user permissions.
• Interest in using AI and automation tools to improve IT support and employee experience.
• Strong problem-solving skills with a willingness to learn new technologies.
• Excellent verbal and written communication skills in English and communicative level in Polish.

Responsibilities

• Troubleshooting and support for all IT end-user issues: mobile, desktop, audio/video, peripherals, etc.

Skills

IT support

Documentation

Windows

macOS

Networking

Video conferencing

SSO/MFA

AI tooling

Problem solving

Communication

Education

B.S. in Computer Science/related field

Network certification

Desktop OS certs (Mac/Windows)

Tools

Google

Zoom

Slack

Job description

Box IT End User Services' primary role is to provide technical services and support to all employees world-wide. The IT Support Engineer II will manage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues, ensuring that our employees remain as productive as possible.

You must be agile enough to adapt to rapid growth and change. We offer an on-site, five-days-a-week work model at assigned offices and opportunities to leverage AI to drive faster, smarter