Business Technology Support Engineer

Sensor Tower; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Sensor Tower is seeking a Business Technology Support Engineer to manage day-to-day IT tools and facilities for our global staff. You will support corporate IT, information security, and SaaS applications, partnering with technology leaders to ensure secure, reliable systems.

You will train users, assist with provisioning and deprovisioning, manage asset inventory, and coordinate vendor reviews while maintaining licensing and hardware setup across Mac and Windows environments.

Qualifications

• Experience with corporate IT, information security, and SOC II compliance.
• Vendor review and process improvements.
• Asset management and SaaS licensing.

Responsibilities

• Develop and interpret organizational IT goals, policies, and procedures related to Corporate IT and SOC II compliance.
• Review project plans to plan and coordinate activity.
• Train users on IT systems and provide technical support.
• Assist with employee provisioning and deprovisioning.

Skills

OS knowledge

Scripting

Org & coordination

G Suite

Cloud automation

MDM

Software/hardware install

Communication

Job description

Sensor Tower's digital intelligence platform provides unparalleled insight into market trends, advertising, competitor's strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower's insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods, finance, and investment.

About this role

Sensor Tower is the leading provider of market intelligence and insights for the mobile app ecosystem. Our data-driven solutions empower businesses, developers, and marketers to make informed decisions and stay ahead in the competitive mobile landscape.

We are looking for a skilled Business Technology Support Engineer to join our team to manage the day to day information technology tools and facilities for our amazing global staff.

You are a service oriented, self starting, problem solver that thrives working in a modern SaaS company.

What You Will Focus On

• Develop and interpret organizational goals, policies, and procedures related to Corporate IT, info security and SOC II compliance.
• Review new vendors and work on process improvements.
• Purchase and coordinate delivery of IT equipment & maintain asset inventory.
• Maintain SaaS applications and licensing.
• Collaborate and communicate with technical leaders to ensure systems operate within security controls.
• Review project plans to plan and coordinate project activity.
• Train users on IT systems and provide technical support when issues arise.
• Assist with employee provisioning and deprovision.

Skills We Are Interested In

• Operating system knowledge (Mac and Windows).
• Proficiency in scripting languages.
• Strong organizational and coordination abilities with close attention to detail.
• Experience with GSuite, cloud automation, MDM and other SaaS tools.
• Proficiency with installation/configuration of software and hardware (including network equipment and printers).
• Excellent communication skills for communicating with the business technology team, employees and other departments.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.