Senior IT Support Engineer II – End-User & AI Tools
Box, Inc.
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Job summary
Box Poland is seeking an IT Support Engineer II to join a global IT End User Services team. You will troubleshoot end-user issues across mobile, desktop, and AV, manage hardware assets, and collaborate with Facilities, Sales, and Engineering.
Strong English and Polish, 2+ years in IT support, and familiarity with Windows/OSX, Okta, and video conferencing are required. You will work from the Warsaw office five days a week, participate in cross-functional projects, and help drive end-user
Qualifications
- 2+ years in an IT Support role.
- Experience creating and maintaining technical documentation.
- Windows and OSX operating systems knowledge.
- Networking concepts and device hardware familiarity.
- Experience with video conferencing tools (Google, Zoom, Slack).
- Basic identity management concepts (SSO, MFA, Okta).
- Willingness to upskill with AI and automation.
- Excellent English, good Polish.
Responsibilities
- Troubleshoot and support IT end-user issues across mobile, desktop, and AV.
- Procurement, asset and inventory management for IT hardware/software.
- Cross-department collaboration with Facilities, Sales, and Engineering.
- Manage IT communications between HQ and remote offices.
- System imaging, app configurations, and security policy enforcement.
Skills
Education
Tools
Job description
Box Poland is seeking an IT Support Engineer II to join a global IT End User Services team. You will troubleshoot end-user issues across mobile, desktop, and AV, manage hardware assets, and collaborate with Facilities, Sales, and Engineering.
Strong English and Polish, 2+ years in IT support, and familiarity with Windows/OSX, Okta, and video conferencing are required. You will work from the Warsaw office five days a week, participate in cross-functional projects, and help drive end-user
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