Aftersales Ops & Analytics Specialist

BYD EUROPE; Województwo mazowieckie; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration based on perf

Team building events

Contribution to zero-emission shift

Job summary

BYD Europe is seeking an experienced Aftersales Operations Analyst in Poland to support KPI analysis, reporting, and process improvements across the dealer network. You will coordinate data quality, systems compliance, and rollout of new tools, while enabling efficient aftersales workflows between HQ and regional partners.

The role requires 3+ years in automotive aftersales, strong analytical skills, and fluency in Polish plus good English.

Qualifications

• 3+ years’ experience in automotive aftersales operations or network management.
• Strong understanding of aftersales KPIs and automotive processes.
• Proven ability to drive operational performance.
• Project management capability with structured execution and strong follow-up.
• Excellent communication, analytical skills, and stakeholder management.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Fluent in Polish
• Very good knowledge of English

Responsibilities

• KPI Analysis and Reporting: Prepare and maintain reports; analyze service shops performance; identify process bottlenecks and operational gaps within aftersales; build dashboards and reporting tools in Excel and Power BI; recommend corrective actions and process improvements.
• Process and Systems Management: Maintain data quality in aftersales systems; verification and ensuring compliance with procedures; support in the preparation and implementation of after-sales processes, procedures and standards; verification and ensuring compliance with procedures; support testing and rollout of new tools and systems; optimize workflows between HQ and dealer network.
• Aftersales Operations Support: Coordinate aftersales operations across the dealer network; management of correspondence with dealers; support aftersales marketing campaigns and technical actions; support onboarding of new service shops; deliver process trainings; conduct operational and quality audits; follow up on corrective action plans and compliance improvements.
• Special Projects: Support new model launches from an aftersales readiness perspective; coordinate retrofit, recall, and service campaign execution; participate in customer service digitalization projects; optimize spare parts stock and logistics processes; cooperate with HQ and regional teams on European aftersales initiatives.

Skills

KPI analysis

Reporting

Data analysis

Stakeholder management

Project management

Communication skills

Polish fluency

English proficiency

Job description

BYD Europe is seeking an experienced Aftersales Operations Analyst in Poland to support KPI analysis, reporting, and process improvements across the dealer network. You will coordinate data quality, systems compliance, and rollout of new tools, while enabling efficient aftersales workflows between HQ and regional partners.

The role requires 3+ years in automotive aftersales, strong analytical skills, and fluency in Polish plus good English.