PL - Aftersales Operations Specialist

BYD EUROPE; Województwo mazowieckie; Sur place; PLN 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration based on perf

Team building events

Contribution to zero-emission shift

Résumé du poste

BYD Europe is seeking an experienced Aftersales Operations Analyst in Poland to support KPI analysis, reporting, and process improvements across the dealer network. You will coordinate data quality, systems compliance, and rollout of new tools, while enabling efficient aftersales workflows between HQ and regional partners.

The role requires 3+ years in automotive aftersales, strong analytical skills, and fluency in Polish plus good English.

Qualifications

• 3+ years’ experience in automotive aftersales operations or network management.
• Strong understanding of aftersales KPIs and automotive processes.
• Proven ability to drive operational performance.
• Project management capability with structured execution and strong follow-up.
• Excellent communication, analytical skills, and stakeholder management.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Fluent in Polish
• Very good knowledge of English

Responsabilités

• KPI Analysis and Reporting: Prepare and maintain reports; analyze service shops performance; identify process bottlenecks and operational gaps within aftersales; build dashboards and reporting tools in Excel and Power BI; recommend corrective actions and process improvements.
• Process and Systems Management: Maintain data quality in aftersales systems; verification and ensuring compliance with procedures; support in the preparation and implementation of after-sales processes, procedures and standards; verification and ensuring compliance with procedures; support testing and rollout of new tools and systems; optimize workflows between HQ and dealer network.
• Aftersales Operations Support: Coordinate aftersales operations across the dealer network; management of correspondence with dealers; support aftersales marketing campaigns and technical actions; support onboarding of new service shops; deliver process trainings; conduct operational and quality audits; follow up on corrective action plans and compliance improvements.
• Special Projects: Support new model launches from an aftersales readiness perspective; coordinate retrofit, recall, and service campaign execution; participate in customer service digitalization projects; optimize spare parts stock and logistics processes; cooperate with HQ and regional teams on European aftersales initiatives.

Connaissances

KPI analysis

Reporting

Data analysis

Stakeholder management

Project management

Communication skills

Polish fluency

English proficiency

Description du poste

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature.

We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Responsibilities

KPI Analysis and Reporting

• Prepare and maintain reports
• Analyze service shops performance
• Identify process bottlenecks and operational gaps within aftersales
• Build dashboards and reporting tools in Excel and Power BI
• Recommend corrective actions and process improvements

Process and Systems Management

• Maintain data quality in aftersales systems
• Verification and ensuring compliance with procedures
• Support in the preparation and implementation of after-sales processes, procedures and standards
• Verification and ensuring compliance with procedures
• Support testing and rollout of new tools and systems
• Optimize workflows between HQ and dealer network

Aftersales Operations Support

• Coordinate aftersales operations across the dealer network
• Management of correspondence with dealers
• Support aftersales marketing campaigns and technical actions
• Support onboarding of new service shops
• Deliver process trainings
• Conduct operational and quality audits
• Follow up on corrective action plans and compliance improvements

Special Projects

• Support new model launches from an aftersales readiness perspective
• Coordinate retrofit, recall, and service campaign execution
• Participate in customer service digitalization projects
• Optimize spare parts stock and logistics processes
• Cooperate with HQ and regional teams on European aftersales initiatives

Skills & Experience Required

• 3+ years’ experience in automotive aftersales operations or network management.
• Strong understanding of aftersales KPIs, and automotive processes.
• Proven ability to drive operational performance.
• Project management capability with structured execution and strong follow-up.
• Excellent communication, analytical skills, and stakeholder management.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Fluent in Polish
• Very good knowledge of English

We Offer:

• Competitive remuneration based on performance and experience.
• Opportunities for department and company-wide team building events.
• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

Location: Poland

Type of Employment: Full-time